Summary
Overview
Work History
Education
Skills
Timeline
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Latieya Lee

Atlanta,GA

Summary

Dynamic and detail-oriented professional with a proven track record at Knights Inn Hotel, excelling in guest relations and office administration. Adept at managing appointments and correspondence while ensuring data confidentiality. Recognized for enhancing operational efficiency through strategic planning and effective communication skills. Committed to delivering exceptional customer service and support.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Knights Inn Hotel
12.2021 - 08.2025
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Compiled information from files and research to satisfy information requests.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Secretary's Assistant

DOMPATCI SOLUTIONS
03.2016 - 10.2021
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed research to collect and record industry data.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Established administrative work procedures to track staff's daily tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

SOUTH ATLANTA HIGH
Atlanta, Ga
06-1998

Skills

  • Correspondence drafting
  • Correspondence typing
  • Spreadsheet tracking
  • Mail coordination
  • Departmental support
  • Appointment confirmation
  • Mail distribution
  • Work prioritization
  • Office administration
  • Researching skills
  • Document management
  • Guest relations
  • Team collaboration
  • File organization
  • Telephone etiquette
  • Data confidentiality
  • Word processing
  • Meeting arrangements
  • Analytical mastery
  • Strategic planning
  • Issue handling
  • Clerical support
  • Effective planning
  • Project management
  • Listening skills
  • Front office management
  • Conflict management
  • Proficient in [software]
  • Travel coordination
  • Oral and writing communication
  • Sorting mail
  • Visitor registration
  • Supply management
  • Customer assistance and interaction
  • Mail handling
  • Hospitality best practices

Timeline

Front Desk Receptionist

Knights Inn Hotel
12.2021 - 08.2025

Secretary's Assistant

DOMPATCI SOLUTIONS
03.2016 - 10.2021

SOUTH ATLANTA HIGH

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Latieya Lee