Latif Bates
New York,NY
Summary
Dependable team member, who takes an approach that's conducive to a healthy and successful work environment. I possess hospitality and customer service experience that exceeds eight years and hope to be able to gain more experience within other industries.
Overview
4
4
years of professional experience
Work History
Service Technician
Convene
11.2022 - Current
- Read, interpret, and exercise Program Execution Orders to guarantee client satisfaction
- Have extensive knowledge of menus, recipes, and other pertinent information.
- Set up and break down conference rooms in accordance to clients requests.
- Check guests into the space by last name and verify using a state issued identification card.
- Track inventory to confirm the necessary quantity of products when ordering.
- Accommodate any special needs or last minute changes guests may require.
Receptionist
The Wright Fit Luxury Fitness Center, Warren St Condominium
12.2020 - 11.2022
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Provide floor supervision, cleanliness and maintenance of the fitness center, equipment and other amenity spaces.
- Attentively and swiftly respond to residents needs.
- Work as a cohesive team with other staff members to ensure efficiency and camaraderie.
- Confirmed and edited existing reservations, communicated with residents, and updated resident records.
- Assisted with onboarding new residents and ensuring paperwork completion.
- Promptly resolved problems and complaints.
Host
Benihana
07.2019 - 03.2020
- Sustained consistent communication between management and other employees to ensure smooth operations in A high volume work environment
- Scheduled reservations and orchestrated seating arrangements for lunch and dinner dining
- Answered all guest inquiries, customer service requests, and fixed any issues within reservation details
- Friendly approach and ability to retain professional demeanor under challenging conditions or with difficult customers
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers and bussers with keeping dining area ready for every guest.
Education
Skills
- Equipment Troubleshooting
- Technical Support
- Customer Service
- Quality Assurance
- Clerical Support
- Scheduling
- Telephone Skills
- Hospitality
- Team Collaboration
- Guest Relations
- Issue Resolution
- Software Diagnosis
Timeline
Service Technician
Convene
11.2022 - Current
Receptionist
The Wright Fit Luxury Fitness Center, Warren St Condominium
12.2020 - 11.2022
Host
Benihana
07.2019 - 03.2020
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