Latifa Annasse

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
• Managed daily operations of 15-person clinic supporting approximately 300 patients per week.
• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Developed weekly lesson plans and activities to engage children and promote learning.
• Established positive communication with parents in daily conversation and formal conferences.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Educated students in foundational concepts such as shapes, numbers, and letters.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Applied play-based strategies to provide diverse approaches to learning.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Addressed behavioral and learning issues with parents and daycare management.
• Monitored students' academic, social, and emotional progress and recorded in individual files.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with Students, and updated Students records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responsible for providing exceptional customer service to the general public within the Office of Economic Development; file documents accurately; duplication of records; and the overall responsibility of maintaining departmental records.

• Interacted with Students by phone, email, or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Serve as the first point of contact for students entering the department; determined need of the individuals and appropriately directed them with information; forwarded calls; ability to translate and interpret in multi-languages for foreign students and staff; recorded, compiled, entered, and retrieved information in physical case records and on the computer, refined skills in transmitting information and documents using a computer, mail. email. and facsimile

Supervised and coordinated the activities of cooks and kitchen workers engaged in food preparation; ensured compliance with established health and safety standards; managed all aspects of the business including bookkeeping, ordering, set up.

Organizing reservations and banquets, shipping and receiving, and inventory of stock; and collaborated with the kitchen personnel in the development of the menu and recipes.