Latifa F. Kemba-Wilson
Cleveland,OH
Summary
I am very passionate about servicing people in the highest capacity of respect in Customer Service. I am well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
I am a Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
I believe my skills and knowledge would consistently be an asset to the Veterans Administration. I am dependable and loyal.
Overview
16
16
years of professional experience
Work History
Associate
Calhoun Funeral Home & Cremation Service
08.2012 - 09.2023
- Began career as Receptionist / Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted & assisted with large groups of families daily and offered assistance during their time of need for emotional support. with a positive attitude and focused on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted families in producing a memorable funeral program/bulletin & memorial videos. Provided detailed information for various products.
- Solved problems with by providing families with technical support.
- Worked many hours to meet family and company needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided training and support to new associates regarding operations, policies and services to help provide high-quality customer service.
- After Care specialist / Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Church Secretary
Mt. Olive Missionary Baptist Church
06.2007 - 07.2012
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Created and updated membership rosters, church documents and basic reports.
- Handled church correspondence, member database and building scheduling.
- Greeted visitors, callers and members of congregation courteously and promptly
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
East High School
Cleveland06.1976
Skills
- Social Perceptiveness
- Computer Proficiency and Microsoft Office
- Attention to Detail
- Customer Service
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
Timeline
Associate
Calhoun Funeral Home & Cremation Service
08.2012 - 09.2023
Church Secretary
Mt. Olive Missionary Baptist Church
06.2007 - 07.2012
High School Diploma -
East High School
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