Latifah Akram
Orlando,FL
Summary
Driven Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Purchasing Manager (Sales)
Wheelzy
Orlando, Florida
01.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed daily high call volumes to address customer inquiries and concerns
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Department Manager
Nike
Orlando, FL
06.2015 - 01.2021
- Measured team performance and reported metrics to leadership team members
- Set overall vision and provided team leadership
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
- Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies
- Mapped processes to holistically examine business flow and identify improvement opportunities
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 5%
Retail Store Supervisor
Vans
Orlando, FL
05.2013 - 06.2015
- Reviewed daily financial records and reports
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Trained numerous new employees on overall company and department specific policies and procedures
- Managed team of 30 employees, delegated tasks and held each employee accountable for completing assignments
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Trained team members in successful strategies to meet operational and sales targets
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
Education
Associate of Arts -
Valencia College
Orlando, FL05.2015
Skills
- Quick learner
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Understanding Customer Needs
- Upbeat and Positive Personality
Timeline
Purchasing Manager (Sales)
Wheelzy
01.2021 - 01.2022
Department Manager
Nike
06.2015 - 01.2021
Retail Store Supervisor
Vans
05.2013 - 06.2015
Associate of Arts -
Valencia College
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