Latifah Allen

• Assisted customers with inquiries about services and appointments.

• Managed schedules, organized bookings, and ensured smooth client experiences.

• Maintained accurate records of client interactions and service preferences.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.

• Responded to high volumes of customer inquiries, ensuring timely and professional resolutions.

• Assisted customers with billing, service upgrades, and troubleshooting issues.

• Documented customer interactions and maintained data accuracy in company systems.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Handled customer service desk operations, including returns, exchanges, and product inquiries.

• Processed transactions efficiently using POS systems and ordering platforms.

• Resolved customer concerns with professionalism and attention to detail.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Scheduled appointments and managed calendars for tax professionals.

• Organized and maintained confidential client documentation.

• Welcomed clients and addressed inquiries, ensuring a smooth customer experience.

• Maintained confidentiality of information regarding clients and company.
• Answered phone promptly and directed incoming calls to correct offices.

• Delivered exceptional technical support to customers, resolving product-related concerns effectively.

• Provided clear and empathetic communication to enhance customer satisfaction.

• Collaborated with internal teams to ensure customer issues were resolved promptly.