Latifah Bowens
Wilson,NC
Summary
Dynamic production worker with a strong work ethic at Novo Nordisk, skilled in machine operation and quality assurance. Proven ability to enhance efficiency and maintain safety standards while training new employees. Recognized for effective teamwork and communication, consistently achieving production goals and ensuring high-quality output.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Production Worker
Novo Nordisk
Clayton, NC
12.2022 - 09.2025
- Operated production machinery to ensure efficient output and adherence to safety protocols.
- Monitored product quality throughout manufacturing process, identifying and addressing issues promptly.
- Assisted in maintaining clean and organized workspaces to promote safety and efficiency.
- Collaborated with team members to optimize workflow and reduce downtime during production runs.
- Executed routine equipment maintenance checks, enhancing operational reliability and performance.
- Trained new employees on safety procedures and operational best practices within the production area.
- Coordinated with inventory management to ensure timely availability of raw materials for production needs.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Customer Service Representative
LabCorp Remote
Durham, NC
12.2020 - 04.2022
- Resolved customer inquiries and issues efficiently through multiple communication channels.
- Educated clients on LabCorp services, improving service knowledge and customer satisfaction.
- Assisted in training new team members, enhancing overall team performance and support capabilities.
- Streamlined processes for handling patient information, ensuring accuracy and compliance with regulations.
Lead Cook
Avante Nursing Home
Wilson NC
03.2011 - 10.2020
- Supervised kitchen staff to ensure adherence to health and safety regulations.
- Developed weekly menus catering to dietary restrictions and nutritional needs of residents.
- Streamlined food preparation processes to enhance kitchen efficiency and reduce waste.
- Trained new cooks on food handling standards and cooking techniques.
- Coordinated with nutritionists to implement resident meal plans effectively.
- Managed inventory levels, ensuring adequate supplies while minimizing costs.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
Education
High School Diploma -
Beddingfield High School
Wilson, NCNo Degree - Pharmacy Technician
Wilson Community College
Wilson, NCSkills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Product assembly
- Product inspection
- Materials handling
- Machine operation
- Quality assurance
- Safety management
- Shipment preparation
- Label application
- Production line support
- Positive attitude
- Teamwork and communication
- Good communication
- Strong work ethic
- Teamwork and coordination
- Following instructions
- Attention to detail
- Picking and packing
- Computer skills
- Visual inspection
- Flexible schedule
- Assembly line operations
Timeline
Production Worker
Novo Nordisk
12.2022 - 09.2025
Customer Service Representative
LabCorp Remote
12.2020 - 04.2022
Lead Cook
Avante Nursing Home
03.2011 - 10.2020
High School Diploma -
Beddingfield High School
No Degree - Pharmacy Technician
Wilson Community College