Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager

Latifah Brown

Summary

Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

14
14
years of professional experience

Work History

Passenger Service Supervisor

Menzies Aviation
06.2018 - Current
  • Oversaw ticketing, gate services.
  • Monitored security and maintained operational protocols.
  • Trained and motivated employees to provide exceptional passenger care and support.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Managed team member schedules and work assignments.
  • Announced flight status updates and information about gate changes over PA system.


Temp Worker

First Team Staffing
01.2016 - 06.2018
  • Labeled completed products with standard production information based on each product type.
  • Removed items of deficient quality from line to maintain standards.
  • Prepared boxes for shipments based on standard sizes.
  • Balanced boxes on pallets to prevent shifting and damage.

Front Desk Agent

The Hyatt Place
04.2015 - 08.2016
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Restaurant Hostess

Doubletree By Hilton
07.2009 - 12.2015
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Education

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD
05.2009

Skills

  • Reading Comprehension
  • Professional Relationships
  • Workflow Processes
  • VIP Support
  • Office Management
  • Safety and Security Procedures
  • Data Verification
  • Schedule Management
  • Cash Management
  • Interpersonal Communication Skills
  • Federal Aviation Regulations
  • Microsoft Word
  • Microsoft Excel
  • Customer Relations
  • Staff Training
  • Active Listening
  • Minute Taking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Here is the test to find whether your mission on Earth is finished: if you’re alive, it isn’t.
Richard Bach

Timeline

Passenger Service Supervisor

Menzies Aviation
06.2018 - Current

Temp Worker

First Team Staffing
01.2016 - 06.2018

Front Desk Agent

The Hyatt Place
04.2015 - 08.2016

Restaurant Hostess

Doubletree By Hilton
07.2009 - 12.2015

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.

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Latifah Brown