Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latifah Croswell

Indianapolis,IN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Quality Manager

PME
02.2023 - 04.2025
  • Led cross-functional teams in implementing quality improvement initiatives resulting in increased efficiency.
  • Developed and implemented quality control processes to ensure compliance with industry standards.
  • Conducted regular audits to identify areas for improvement and implement corrective actions.
  • Analyzed data to track performance metrics and identify areas for process enhancements.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Mentored and encouraged 12 employees to strive for excellence while fostering professional growth.

Sales Specialist

Conduent
07.2024 - 11.2024
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Demonstrated expertise in product features, benefits, and usage to effectively communicate value propositions to customers
  • Utilized point-of-sale systems accurately to process transactions efficiently and maintain accurate sales records
  • Resolved customer complaints promptly and satisfactorily, turning negative experiences into positive ones
  • Proactively upsold additional products or accessories to increase average transaction value per customer visit by 40%
  • Executed sales strategies to drive product awareness and engagement among target audiences.
  • Managed customer inquiries and provided tailored solutions to enhance satisfaction.

Customer Service Representative

HBO Max chasesource
04.2022 - 11.2022
  • Managed high volume of customer inquiries daily, providing efficient and friendly assistance.
  • Resolved customer complaints effectively, turning negative experiences into positive outcomes.
  • Collaborated with team members to ensure consistent and exceptional customer service.
  • Assisted customers in navigating HBO Max platform features, enhancing user experience and satisfaction.
  • Documented customer interactions using CRM software to maintain comprehensive support records.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Executed follow-up procedures to ensure resolution of outstanding issues, fostering positive relationships with users.

Customer Service Representative

Bloom Insurance
10.2020 - 02.2021
  • Resolved customer inquiries efficiently through phone, email, and chat support.
  • Provided exceptional service by demonstrating empathy, patience, and active listening skills.
  • Handled escalated issues with professionalism, diplomacy, and problem-solving skills.

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL
06.2011

Skills

  • Compliance auditing
  • Effective organizational skills
  • Support resolution skills
  • Proficient in Microsoft Office
  • Accurate data entry
  • Professional phone communication
  • Quality control
  • Effective team leadership
  • Analytical problem-solving
  • Fluent in English
  • Quality control implementation
  • Team leadership
  • Proficient in computer applications
  • Effective communication
  • Critical thinking
  • Active listening

Timeline

Sales Specialist

Conduent
07.2024 - 11.2024

Quality Manager

PME
02.2023 - 04.2025

Customer Service Representative

HBO Max chasesource
04.2022 - 11.2022

Customer Service Representative

Bloom Insurance
10.2020 - 02.2021

High School Diploma -

Bolingbrook High School

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