Dedicated professional with expertise in quality assurance initiatives, document management, issue resolution, and interpersonal communication. Proficient with project management, personnel training and production scheduling. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QUALITY CONTROL / DOCUMENT CONTROL TEAM LEAD
GREMMAX LLC
02.2023 - 06.2025
Analyzed process workflows to identify inefficiencies, implementing corrective measures that enhanced operational effectiveness.
Coordinated with cross-functional teams to streamline documentation processes, strengthening compliance and improving turnaround time.
Fostered a team-oriented environment, encouraging continuous feedback and collaboration to enhance overall team performance.
Implemented data-driven methodologies to monitor quality metrics, yielding measurable improvements in product consistency and customer satisfaction.
Developed and integrated a new document control system, streamlining access to critical quality records and enhancing traceability across operations.
Spearheaded quality audits that identified key areas for improvement, resulting in enhanced compliance and reduced operational risks.
QUALITY CONTROL SPECIALIST
Insurance Supermarket Inc
10.2021 - 01.2023
Monitored and analyzed irregularities, enhancing quality control for improved outcomes.
Maintained quality processes, ensuring compliance with industry standards.
Analyzed and refined processes, driving measurable improvements in quality.
Reported findings, contributing to strategic decisions and operational enhancements.
Trained and mentored new insurance qualifiers, enhancing team performance and contributing to a marked increase in service quality.
QUALITY ASSURANCE SPECIALIST
Insurance Supermarket Inc
01.2021 - 10.2021
Conducted lead screening, facilitated broker connections, optimized workflow efficiency.
Coordinated appointment setting and live transfers to Senior Licensed Insurance brokers, streamlining communication and improving workflow efficiency.
Analyzed lead data to identify trends, enabling targeted outreach strategies and resulting in measurable improvements in lead quality.
Fostered strong relationships with clients to ensure a positive experience, contributing to long-term customer loyalty and retention.
Provided exceptional customer service through attentive communication, ensuring clients felt valued and understood throughout the qualification process.
DOCUMENT CONTROLLER
Aveon Offshore Limited
Port Harcourt
06.2015 - 12.2020
Managing various functions related to document control, document archiving, document imaging and maintenance of document register for Quality Control documentation related to various Fabrication Projects.
Create document filing and organizing systems that are effective and efficient.
Receive, review completeness, accuracy, and authenticity of documents.
Oversee the entire life-cycle of documents by ensuring proper document classification, retention and proper archiving.
Control of quality control documents and records prepared and issued by QA/QC.
Conducting frequent document audits in order to ensure that document records are current and updated.
Ensure the collection, storage, maintenance and disposal of quality records in accordance with contract requirements and deliverables.
Coordinate with Quality Leads and Inspectors for the preparation of Manufacturing/Fabrication Record Books, ensuring compliance with contract deliverables.
Assisting Lead Auditors with internal and external audits of Quality Management Systems and requirements to ISO 9001:2015.
ASSISTANT DOCUMENT CONTROLLER
Aveon Offshore Limited
Port Harcourt
03.2015 - 06.2015
Supported document control functions by registering and tracking all correspondences efficiently.
Managed document files, ensuring accuracy in both digital and physical formats.
Updated engineering and fabrication drawings and revisions using various Electronic Document Management System.
Created spreadsheets to maintain precise distribution records.
Contributed to streamlined document management processes, enhancing team productivity.
FRENCH EDUCATOR
Model Girls Secondary School
Port Harcourt
06.2013 - 06.2014
Taught comprehensive French curriculum to enhance student language proficiency.
Developed and administered exams to assess and improve student performance.
Facilitated preparation for Junior Secondary School Certificate Examination.
Fostered a love for French language through engaging lessons, resulting in increased student participation and improved overall performance.
Implemented innovative teaching methods, enhancing students' comprehension and confidence, leading to notable academic improvements.
Coordinated with fellow educators to design a comprehensive curriculum, ensuring alignment with educational standards and maximizing student success.
Maintained thorough records of student assessments and progress, facilitating effective communication with parents and stakeholders regarding academic outcomes.
ADMINISTRATIVE OFFICER
Knowledge and Capacity Development Centre
Port Harcourt
11.2012 - 04.2013
Prepared regular reports; minutes of meetings and organized various growth based training sessions.
Orchestrated staff training sessions, fostering a culture of continuous learning and boosting team performance.