Summary
Overview
Work History
Education
Skills
Certification
Languages
Conference
Languages
Websites
Timeline
Generic

LATIFAH EJEAGWU

ARLINGTON

Summary

Dedicated professional with expertise in quality assurance initiatives, document management, issue resolution, and interpersonal communication. Proficient with project management, personnel training and production scheduling. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

QUALITY CONTROL / DOCUMENT CONTROL TEAM LEAD

GREMMAX LLC
02.2023 - 06.2025
  • Analyzed process workflows to identify inefficiencies, implementing corrective measures that enhanced operational effectiveness.
  • Coordinated with cross-functional teams to streamline documentation processes, strengthening compliance and improving turnaround time.
  • Fostered a team-oriented environment, encouraging continuous feedback and collaboration to enhance overall team performance.
  • Implemented data-driven methodologies to monitor quality metrics, yielding measurable improvements in product consistency and customer satisfaction.
  • Developed and integrated a new document control system, streamlining access to critical quality records and enhancing traceability across operations.
  • Spearheaded quality audits that identified key areas for improvement, resulting in enhanced compliance and reduced operational risks.

QUALITY CONTROL SPECIALIST

Insurance Supermarket Inc
10.2021 - 01.2023
  • Monitored and analyzed irregularities, enhancing quality control for improved outcomes.
  • Maintained quality processes, ensuring compliance with industry standards.
  • Analyzed and refined processes, driving measurable improvements in quality.
  • Reported findings, contributing to strategic decisions and operational enhancements.
  • Trained and mentored new insurance qualifiers, enhancing team performance and contributing to a marked increase in service quality.

QUALITY ASSURANCE SPECIALIST

Insurance Supermarket Inc
01.2021 - 10.2021
  • Conducted lead screening, facilitated broker connections, optimized workflow efficiency.
  • Coordinated appointment setting and live transfers to Senior Licensed Insurance brokers, streamlining communication and improving workflow efficiency.
  • Analyzed lead data to identify trends, enabling targeted outreach strategies and resulting in measurable improvements in lead quality.
  • Fostered strong relationships with clients to ensure a positive experience, contributing to long-term customer loyalty and retention.
  • Provided exceptional customer service through attentive communication, ensuring clients felt valued and understood throughout the qualification process.

DOCUMENT CONTROLLER

Aveon Offshore Limited
Port Harcourt
06.2015 - 12.2020
  • Managing various functions related to document control, document archiving, document imaging and maintenance of document register for Quality Control documentation related to various Fabrication Projects.
  • Create document filing and organizing systems that are effective and efficient.
  • Receive, review completeness, accuracy, and authenticity of documents.
  • Oversee the entire life-cycle of documents by ensuring proper document classification, retention and proper archiving.
  • Control of quality control documents and records prepared and issued by QA/QC.
  • Conducting frequent document audits in order to ensure that document records are current and updated.
  • Ensure the collection, storage, maintenance and disposal of quality records in accordance with contract requirements and deliverables.
  • Coordinate with Quality Leads and Inspectors for the preparation of Manufacturing/Fabrication Record Books, ensuring compliance with contract deliverables.
  • Assisting Lead Auditors with internal and external audits of Quality Management Systems and requirements to ISO 9001:2015.

ASSISTANT DOCUMENT CONTROLLER

Aveon Offshore Limited
Port Harcourt
03.2015 - 06.2015
  • Supported document control functions by registering and tracking all correspondences efficiently.
  • Managed document files, ensuring accuracy in both digital and physical formats.
  • Updated engineering and fabrication drawings and revisions using various Electronic Document Management System.
  • Created spreadsheets to maintain precise distribution records.
  • Contributed to streamlined document management processes, enhancing team productivity.

FRENCH EDUCATOR

Model Girls Secondary School
Port Harcourt
06.2013 - 06.2014
  • Taught comprehensive French curriculum to enhance student language proficiency.
  • Developed and administered exams to assess and improve student performance.
  • Facilitated preparation for Junior Secondary School Certificate Examination.
  • Fostered a love for French language through engaging lessons, resulting in increased student participation and improved overall performance.
  • Implemented innovative teaching methods, enhancing students' comprehension and confidence, leading to notable academic improvements.
  • Coordinated with fellow educators to design a comprehensive curriculum, ensuring alignment with educational standards and maximizing student success.
  • Maintained thorough records of student assessments and progress, facilitating effective communication with parents and stakeholders regarding academic outcomes.

ADMINISTRATIVE OFFICER

Knowledge and Capacity Development Centre
Port Harcourt
11.2012 - 04.2013
  • Prepared regular reports; minutes of meetings and organized various growth based training sessions.
  • Orchestrated staff training sessions, fostering a culture of continuous learning and boosting team performance.
  • Conducted periodic account reconciliations, ensuring financial accuracy and facilitating informed decision-making.
  • Maintained meticulous records of cash receipts, improving financial oversight and minimizing discrepancies.
  • Provided comprehensive administrative support, effectively managing schedules and enhancing overall team productivity.
  • Maintained comprehensive records of administrative tasks, improving organizational efficiency and minimizing errors across various processes.

Education

B.A. - FRENCH

University of Benin
Benin City
10.2012

Skills

  • Project Management
  • Document Control
  • Quality Control
  • Data Entry
  • Microsoft Office
  • ISO 9001:2015
  • Documentation
  • Quality Assurance
  • Administrative Support
  • SQL
  • Project Documentation
  • Training
  • Auditing
  • Time Management
  • Team Collaboration
  • Data Analysis

Certification

  • Introduction to Supply Chain Management, Alison, 08/01/19
  • SQL Fundamentals Course, SoloLearn, 05/01/18
  • Professional Certificate in Project Management, British Project Management Academy, 08/01/17
  • ISO 9001:2015 QMS Internal Auditor Course, Bureau Veritas, 06/01/16
  • Documentation Course, Bureau Veritas, 05/01/16
  • Diploma in Computer Proficiency, EL' Computers, 02/01/15

Languages

  • English, Native
  • French, Highly proficient
  • Igbo, Native

Conference

Offshore Technology Conference, 2018, Houston, Texas

Languages

English
Native/ Bilingual
French
Full Professional
Igbo
Native/ Bilingual

Timeline

QUALITY CONTROL / DOCUMENT CONTROL TEAM LEAD

GREMMAX LLC
02.2023 - 06.2025

QUALITY CONTROL SPECIALIST

Insurance Supermarket Inc
10.2021 - 01.2023

QUALITY ASSURANCE SPECIALIST

Insurance Supermarket Inc
01.2021 - 10.2021

DOCUMENT CONTROLLER

Aveon Offshore Limited
06.2015 - 12.2020

ASSISTANT DOCUMENT CONTROLLER

Aveon Offshore Limited
03.2015 - 06.2015

FRENCH EDUCATOR

Model Girls Secondary School
06.2013 - 06.2014

ADMINISTRATIVE OFFICER

Knowledge and Capacity Development Centre
11.2012 - 04.2013

B.A. - FRENCH

University of Benin