Latifah Gomes White
Brockton,Massachusetts
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager – Family Medicine
Signature Healthcare
06.2022 - Current
- Manage the daily operations of a medical office while supervising a staff of sixty individuals
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Implemented employee recognition within the department
- Conducting routine evaluations of office productivity and implementing necessary adjustments to the team
- Acknowledged for mentoring personnel on co-pay collection; increased collection from 30% to 85% 2024
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Weekly safety walks within the department to ensure compliance with the Joint Commission.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Practice Representative – Team Leader
Beth Israel Medical Center
10.2019 - 06.2022
- Received an educational reward within first year of employment
- Assisted with the development of strategic plans aimed at expanding the practice''s reach and increasing revenue streams.
- Contributed significantly to continuous process improvement initiatives, leading to more streamlined and efficient workflows within the practice.
- Improved operations by working with team members and customers to find workable solutions
- Support manager in weekly staff meetings with clinical updates
- Collaborated with medical staff to optimize scheduling and appointment availability for both new and existing patients.
- Supervised front administrative staff members, fostering a team-oriented atmosphere focused on achieving common goals.
- General office and clerical work, including filing, mailing, correspondence, copying ordering supplies.
- Maintained accurate records on all patients, guaranteeing privacy compliance and facilitating seamless care transitions between providers.
- Reduced patient complaints by implementing efficient complaint resolution processes.
Administrative Coordinator, Cardiology
Tufts Medical Center
03.2006 - 10.2019
- Aggressive promotions over the course of 12+ years at the medical center
- Increased the monthly reimbursements 60% by correcting billing errors
- Recovered over 30,000 of income weekly by securing insurance authorization
- Created a department training manual for new and current employee’s
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided administrative support to the department chief
- Assisted physicians and management in creating monthly clinic schedules
- General office and clerical work, including filing, mailing, correspondence, copying ordering supplies.
Education
Bachelor of Science - Health Care Management
Fisher College
Boston, MA06.2022
Skills
- Microsoft Office
- Health Information Access Management
- Resolving Problems
- Payment Calculation
- Scheduling Coordination
- Insurance Authorizations
- Claims Handling and Coverage Verification
- Customer Service
- Training and coaching
- Office Management
- Excellent multi-tasking ability
- Scheduling and calendar management
- Payroll Processing
- Relationship Building
- Organizational Skills
- Office Administration
State
Massachusetts
Zip
02301
City
Brockton
Certification
- Organizational Leadership, Fisher College- 2023
Timeline
Office Manager – Family Medicine
Signature Healthcare
06.2022 - Current
Practice Representative – Team Leader
Beth Israel Medical Center
10.2019 - 06.2022
Administrative Coordinator, Cardiology
Tufts Medical Center
03.2006 - 10.2019
- Organizational Leadership, Fisher College- 2023
Bachelor of Science - Health Care Management
Fisher College
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