Latifah Gray
Avon,IN
Summary
Experienced Family Case Manager with six years of demonstrated expertise in child welfare laws/protective legal mandates, policies, procedures, and practices. In addition, currently working on state initiatives to reduce or prevent the risk of infant and maternal mortality. Grad Student aiming to earn a Master of Social Work degree to pursue passions of improving the health and well-being of children and families. Desire to guide, support, and advocate for all children to thrive in individual and community settings. Hardworking and enthusiastic with innovative problem-solving skills and advancing social, economic justice, and human rights.
Overview
11
11
years of professional experience
Work History
Maternal and Child Health Communication Specialist
Indiana State Department of Health
2022.08 - Current
- Provides care coordination for families, research most appropriate resources, provides education and information on development, behavior management and services, and provides advocacy and follow-up as needed
- Ability to make and take approximately 12-28 calls and intakes helping navigate families with resources and referrals within the maternal and child life cycle, accurately and thoroughly using multiple intake screening processes.
- Assess caller/client situation and enters accurate data on all calls
- Ability to follow-up with all clients engaged in the system, to ensure that quality is achieved.
- Develop in-depth knowledge of the existing early childhood systems, Home Visiting, Early Childhood, Special Education and Children and Youth with Special Health Care Needs programs- eligibility, referral/application processes, due process information, and related support services.
- Complete the screening and referral to services processes for eligible, pregnant women in target counties by contacting them directly and referring them to home visiting services as part of the OB Navigator Initiative.
- Works effectively as a team member and provides assistance to other staff members as needed.
- Ability to assist client submitting full Medicaid application.
- Knowledge of community resources and available service providers throughout the state, assisting in identifying gaps and barriers to services, and system issue trends families experience in utilizing services.
- Knowledge of Information and Referral (I&R) standards and utilizing the Vision Link Database with over 1,000 resources.
MSW Generalist Practicum
Indiana State Department of Health
2024.01 - 2024.08
- Attended volunteer activities for monthly community outreach events, fostering a culture of civic engagement and awareness around key issues affecting the population's health status.
- Monitored emerging public health threats, informing appropriate responses from relevant agencies.
- Engaged members of public in available resources through friendly and knowledgeable support.
- Collaborated with 4-5 multidisciplinary teams to develop comprehensive public health strategies.
- Contributed to policy briefs, advocating for changes that promote overall community wellbeing.
- Educated clients on available resources related to their unique healthcare needs by conducting individual assessments and referrals.
- Developed targeted interventions to address specific community health concerns.
- Conducted research for the development of evidence-based public health policies and programs.
- Promoted available resources and connected individuals with services.
- Helped develop community awareness and outreach programs targeting specific demographics or health issues.
- Evaluated the effectiveness of existing public health programs, identifying areas for improvement.
Family Case Manager II
Indiana Department of Child Services
2016.10 - 2022.04
- Responsible for receiving and assessing allegations of child abuse or neglect and responding to approximately 15-27 inquiries daily from the public regarding DCS and/or child abuse and neglect situations
- The overall purpose of the position is to serve as a front-line contact receiving reports of child abuse and neglect with the goal of protecting children from such abuse and neglect.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
Patient Care Technician
St. Vincent Hospital Indianapolis
2014.01 - 2015.07
- Monitored vital signs for 6-10 patients and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed daily blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Increased patient outcomes
Education
Master of Social Work - Master of Social Work
Indiana Wesleyan University
Marion, IN12.2025
Bachelor of Arts - Bachelor's of Liberal Arts
Indiana University Indianapolis
Indianapolis, IN05.2013
Skills
- Client Advocacy
- Early Intervention
- Abuse and Neglect Prevention & Intervention
- Family Support Provider
- Follow-up care
- Multicultural Competence
- Critical Thinking
- Referral Coordination/Intake
Training
- Postpartum International Support PSI Training
Perinatal Mood Disorders: Components of Care - Certificate of Completion Course
Advanced Perinatal Mental Health - Psychotherapy Certificate Course
- ASAM Criteria Training Course
- Member of National Association of Social Workers NASW
- Volunteer at Girls Nite In International
- Oath Family Case Manager
- Indiana Insurance Adjuster
- Certified Nurse Aide CNA
- Academic Excellence and AA Achievement Award
Timeline
MSW Generalist Practicum
Indiana State Department of Health
2024.01 - 2024.08
Maternal and Child Health Communication Specialist
Indiana State Department of Health
2022.08 - Current
Family Case Manager II
Indiana Department of Child Services
2016.10 - 2022.04
Patient Care Technician
St. Vincent Hospital Indianapolis
2014.01 - 2015.07
Master of Social Work - Master of Social Work
Indiana Wesleyan University
Bachelor of Arts - Bachelor's of Liberal Arts
Indiana University Indianapolis
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