Latifah Johnson
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
The Penalty Box
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate warm relationships with regular customers.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Buss and reset tables to keep dining room and work areas clean.
- Answer customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Display enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Process orders and sent to kitchen employees for preparation.
Server/Bartender
Horizon Solutions
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Event Usher/Conventions
ManPower
11.2023 - Current
- Offer directions within the venue grounds upon request from visitors
- Monitor entry points at events to prevent unauthorized access or exit
- Assist in the setup of event space, arranging chairs and tables as needed
- Greet guests and directed them to their seats with a friendly demeanor
- Maintain order among large crowds, while monitoring events for suspicious behavior
- Verify identity documents such as driver's licenses or passports when necessary
- Collaborate closely with other Ushers to ensure smooth event flow
- Assist disabled individuals with special needs as requested
- Assist patrons in finding seats by directing to proper area and lighting way with flashlights
- Examin tickets or passes to verify authenticity
- Organized seating charts to ensure efficient customer service.
Cashier
Marathon
10.2023 - Current
- Maintain cleanliness of the checkout area by cleaning counters, shelves and windows.
Customer Service Representative
Foundever-USAA
10.2023 - 01.2024
- Utilize strong communication skills to ensure customers were satisfied with their experience
- Assess customer needs, processed payments, and answered questions regarding billing issues
- Issue credits or refunds as appropriate while adhering to established guidelines
- Collaborate with other departments to resolve customer disputes promptly
- Maintain knowledge of current promotions and products to inform customers as needed
- Monitor account activity to detect any suspicious or fraudulent behavior
- Explain product features, benefits, pricing information, payment options
- Handle escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Navigate through multiple computer systems and applications and utilized search tools to find information.
Delivery/Catering Driver
DoorDash
05.2018 - 11.2020
- Displayed exceptional communication skills when providing updates to the catering team about deliveries
- Followed all safety protocols while operating the delivery van according to company standards
- Provided courteous assistance to customers with carrying catering items into their locations upon request
- Checked delivery addresses and verified correct package delivery
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
Administrative Assistant
Division of Welfare and Supportive Services
09.2014 - 08.2018
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Developed and maintained filing systems for confidential documents and records
- Greeted visitors and provided general information about the company
- Built and maintained relationships with vendors and other external contacts
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Handled customer escalations in a timely and professional manner
- Sort, Scan, and index 'NEON' or 'Cold' incoming mail to be viewed by case managers by categories
- Interpret and explain program policies, regulations, and requirements to clients
- Record and maintain client information with professionalism and the highest level of confidentiality
- Perform general administrative tasks, such as filing, taking messages, transferring calls to appropriate individuals and other multi-task duties as assigned by management
- Provide clients with resources to other agencies and supportive services such as Energy Assistance, 211, Housing Authority and Women Infants and Children program
- Answer inbound calls from Welfare clients, EAP and Child Support clients, authorized representatives, other CSEP jurisdictions and out-of-state workers
- Work effectively with clients, managers and other departments
- Portray a professional, pleasant, confident and well-groomed manner at all times
- Respond to customer complaints effectively and efficiently utilizing problem-solving techniques
- Maintain a calm demeanor during periods of high volume walk-in clients and heavy phone traffic
- Provide information to supervisors and others by telephone, in written form, e-mail, and in person
- Receive, review, and evaluate information and documents to ensure completeness, accuracy and compliance with procedural requirements
- Handle special assignments such as training new clerical trainees on all job duties and registering applications from AMPS to NOMADS
- Perform daily data entry by documenting actions taken and information provided to client in the NOMADS and AMPS database.
Education
Bachelor of Arts (B.A.) in Business Management -
American Intercontinental University
Schaumburg, IL06.2016
High School Diploma -
New Summit High School
Jackson, MS02.2009
Skills
- Passport Checks
- Guest Relations
- Ticket Checking
- Event Service
- Greeting and Seating Guests
- Working with Teammates
- Customer Satisfaction
- Cash Register Operation
- Customer Inquiries
- Safe Work Practices
- Security Understanding
- Providing Feedback
- Payment Method
- POS Inventory System Operation
- Call Answering and Routing
- Customer Deliveries
- Customer Information Databases
- Suspicious Activity Monitoring
- Checking Guests In and Out
- Concessions Promotion
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- High-volume dining
- Memory retention
- Table Bussing
- Event bartending experience
- Basic Bartending Knowledge
- Bartending
- Event bartending
- Customer Service
- Time Management
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
References
References available upon request
Certification
TAM Card
Health Card
Sherrifs Card
Timeline
Server
The Penalty Box
06.2024 - Current
Server/Bartender
Horizon Solutions
04.2024 - Current
Event Usher/Conventions
ManPower
11.2023 - Current
Cashier
Marathon
10.2023 - Current
Customer Service Representative
Foundever-USAA
10.2023 - 01.2024
Delivery/Catering Driver
DoorDash
05.2018 - 11.2020
Administrative Assistant
Division of Welfare and Supportive Services
09.2014 - 08.2018
Bachelor of Arts (B.A.) in Business Management -
American Intercontinental University
High School Diploma -
New Summit High School
TAM Card
Health Card
Sherrifs Card
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