Latifah Long
Charlotte,NC
Summary
Results-driven leader with extensive experience at Food Lion, specializing in enhancing customer satisfaction and optimizing operational efficiency. Proven success in management and customer service, with a strong ability to multitask and drive team performance. Achieved notable sales growth through effective team development and a commitment to excellence. Experienced assistant store manager with a solid background in retail sales, dedicated to fostering positive work and shopping environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Store Manager
Food Lion
Gastonia, North Carolina
05.2022 - 04.2024
- Responded to customer concerns, working with department managers to significantly raise customer satisfaction.
- Reconciled daily sales transactions to balance, and log day-to-day revenue.
- Growing sales and delegating tasks.
- Supervised daily store operations and ensured team compliance with policies.
Customer Service Manager
Food Lion
Charlotte, North Carolina
11.2017 - 05.2022
- Supervising daily customer service areas to guarantee efficiency.
- Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
- Developed training programs to enhance staff skills and knowledge.
- Resolved complex customer inquiries and complaints promptly and effectively.
- Coordinated scheduling for customer service representatives to optimize coverage.
Assistant Customer Service Manager
Food Lion
02.2017 - 11.2017
- Managing the cash office to maintain a positive cash flow at all times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Service Associate
Food Lion
06.2016 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Trained and taught new employees
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Criminal Justice Associates Degree -
Central Piedmont Community College
05.2019
Olympic High School
01.2014
Skills
- Management
- Passionate
- Great customer service skills
- Hardworking
- Determination, speed
- Punctual
- Personnel training and development
- Talent development
- Multitasking
- Employee training
- Team building
- Customer service management
Accomplishments
- Trained and mentored hundreds employees.
- Supervised team of 70 plus staff members.
- Documented and resolved multiple issues which led to better results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Safe Serve
- Store Manager College
Timeline
Assistant Store Manager/Store Manager
Food Lion
05.2022 - 04.2024
Customer Service Manager
Food Lion
11.2017 - 05.2022
Assistant Customer Service Manager
Food Lion
02.2017 - 11.2017
Service Associate
Food Lion
06.2016 - 02.2017
Criminal Justice Associates Degree -
Central Piedmont Community College
Olympic High School
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