LATIFAH MOORE
Hunlock Creek,PA
Summary
Highly analytical and effective communicator with strong teamwork skills and a proven ability to adapt quickly to new environments. Eager to contribute to team success and continuously develop professional skills. Positive attitude and commitment to continuous learning and growth ready to make a valuable impact in any organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credit Assistance II
Bank of America
08.2023 - Current
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive credit card accounts.
- Negotiates repayment of outstanding debt that benefits both the clients and lender in a positive and professional manner, leveraging tools and resources where applicable.
- Determines the right solution for the client while staying within collections compliance guidelines.
- Demonstrates empathy for the clients situation using ethical behavior that is consistent with the bank's code of conduct.
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses.
Software QA Engineer
Lyve Corp. (TheLyveApp)
05.2022 - Current
- Testing Web and Mobile (iOS, Android) applications.
- Tracking and bug reporting with Jira.
- Developing, maintaining, and executing test cases using Test Rail.
- Conduct functional and regression testing.
- Responsible for compatibility testing on variety of platforms and devices.
- Participating in daily stand-ups and sprint planning.
- Develop comprehensive test cases focusing on user authentication, product browsing, and checkout processes.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Senior Loan Processor (CVL)
Bank of America
08.2021 - 08.2023
- Collect and review loan documentation to ensure all information is accurate, complete, and compliant with regulations.
- Verify applicant information.
- Assemble all required documents into a complete loan package and submit to underwriter for approval.
- Address any conditions or additional requirements the underwriter may have before approval.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout process.
- Complete loan process by funding loan within guidelines and appropriate time frame.
Fraud and Risk Specialist
LYVE CORP (THELYVEAPP)
03.2021 - 05.2022
- Assisted in handling fraud claims and disputes, ensuring proper documentation, investigation, and resolution within established timelines.
- Assisted senior fraud specialists in monitoring reports and individual transactions to uncover identifying potential fraud patterns.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Provided support to customers by handling inquires and assisting with fraud prevention measures.
- Successfully managed an average of 40 fraud cases per month, ensuring timely resolution and minimizing customer impact.
Fraud Specialist
Bank of America
01.2019 - 03.2020
- Handled customer complaints and escalations regarding unauthorized transactions and potential fraud.
- Conducted initial investigations by gathering information from customers and reviewing transaction data.
- Handle fraud claims and disputes, ensuring proper documentation, investigation, and resolution within established timelines.
- Maintain Accurate Records: Document all client interactions, investigations, and resolutions in a thorough and organized manner.
- Educated customers on fraud prevention best practices and security measures.
Education
Bachelor of Science - Cyber Security Management
Grand Canyon University
05-2026
Skills
- Risk Analytics
- Fraud Detection & Prevention
- Manual Testing
- Funding
- Loan servicing
- Activity monitoring
- SQL
- Analytical Thinking
- Investigation documentation
Certification
- Certified QA Software Engineer, Careerist - 2019
Timeline
Credit Assistance II
Bank of America
08.2023 - Current
Software QA Engineer
Lyve Corp. (TheLyveApp)
05.2022 - Current
Senior Loan Processor (CVL)
Bank of America
08.2021 - 08.2023
Fraud and Risk Specialist
LYVE CORP (THELYVEAPP)
03.2021 - 05.2022
Fraud Specialist
Bank of America
01.2019 - 03.2020
Bachelor of Science - Cyber Security Management
Grand Canyon University
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