Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Latifah Ragin

Manning,South Carolina

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Assurant
12.2022 - 03.2025
  • Manage inbound calls from customers in regards to claims and provide superior service.
  • Actively listen to the needs of the customer and provide reassurance.
  • Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims.
  • Take initiative to truly understand customer needs, solve them, and use expertise to proactively help them avoid future challenges.
  • Consistently meet established productivity, schedule adherence and quality standards.
  • Remote
  • Resolved customer inquiries through effective communication across multiple channels, ensuring high satisfaction levels.

Customer Service Representative

Sitel Call Center
08.2021 - 11.2022
  • Handle approximately 40+ inbound calls per day and outbound calls as needed in a high volume call environment.
  • Actively listen to customer needs and provide immediate assistance.
  • Calmly attempt to resolve and de-escalate any issues.
  • Escalate interactions when appropriate.
  • Navigate through multiple systems and tools.
  • Maintain a 97% call satisfaction rate per corporate request.
  • Ensure all clients are satisfied with the call resolution.

Education

High School Diploma -

Manning High School
Manning, SC
06.2021

Skills

  • Experienced, highly professional customer service representative with 3 years of providing top notch service Skilled in resolving client issues, developing rapport, and understanding of corporate values
  • Data analysis
  • Tech Savvy
  • Self motivated
  • Problem solving
  • De-escalation
  • Time management
  • Adaptability
  • Active listening
  • Critical thinking
  • Data entry
  • Customer service

Certification

Licensed Debt Collector - 2023-05

Languages

English
Professional Working

Timeline

Customer Service Representative

Assurant
12.2022 - 03.2025

Customer Service Representative

Sitel Call Center
08.2021 - 11.2022

High School Diploma -

Manning High School

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