Latifah Woolridge
Coppell,TX
Summary
Dedicated leadership professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Claims Specialist
Transamerica Life Insurance Company
06.2022 - 11.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Collected premiums and issued accurate receipts.
- Communicated verification and authorization status updates with provider department to facilitate decision-making for patient admissions and insurance coverage.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
House Mother
Housewife
04.2020 - 07.2022
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
Assistant Store Manager
AT&T Mobility
07.2010 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with employees to significantly raise customer satisfaction ratings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored and coached team members on QA topics and strategies.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Organized and maintained work environment to allow for maximum productivity.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Education
High School Diploma -
Parkview Magnet High School
Little Rock, AR05.2009
Skills
- Coaching and Mentoring
- Retail/Direct Sales and Marketing
- Production Goals and Performance Feedback
- Critical Thinking and Skill Transfering
- Quality Assurance and Control
- Insurance Industry Experience
- Claims
- Fraud Detection
- Account Management Expertise
- Billing Software
- Microsoft Office
- Electronics Knowledge
Timeline
Claims Specialist
Transamerica Life Insurance Company
06.2022 - 11.2023
House Mother
Housewife
04.2020 - 07.2022
Assistant Store Manager
AT&T Mobility
07.2010 - 04.2020
High School Diploma -
Parkview Magnet High School
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