LaTiffany Dudley
St Louis,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Ox car care
Earth City, Missouri
10.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Customer Service/Receptionist Administrator
MTM
St. Louis, MO
04.2023 - 10.2024
- Greeted customers upon arrival and provided them with information on products and services.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Processed customer orders accurately and efficiently using a computerized system.
- Assisted customers in resolving account issues by providing accurate information in a timely manner.
- Created monthly reports detailing customer service activities and performance metrics.
- Ensured that all customer documents were properly filed in accordance with company policies and procedures.
Customer Service Representative
Equifax Workforce
Earth City, United States
02.2022 - 12.2022
- Universal agent taking multiple calls for The Work Number, while multitasking and doing other projects for disputes and fraud
- I also was multitasked using multiple screens and programs for the tax season
PCA Patient Care Associate
Cigna/Express Scripts
St. Louis, United States
06.2020 - 12.2021
- Responsibilities are to help patients understand their pharmacy benefits better
- Using the knowledge from training, to answer patient calls effectively
- Help keep track of patient interactions
- While taking phone calls, use my expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time
- Ensure patients are equipped with the best advice
- Identify and empathetically address patient concerns and, if necessary, escalate appropriately including addressing each with care, detail, and most importantly, empathy
PAC Coordinator I
Charter Communications
Saint Ann, United States
11.2017 - 01.2020
- Responsible for resolving residential and simple commercial order exceptions
- Responsibilities include analysis and resolution which require customer contact to resolve the failure, provisioning updates, Local Number Portability (LNP) exception handling, updates to E911 records and internal escalations from Repair and Customer Service teams
- The PAC Coordinator I must provide exceptional customer service with strong attention to details
- MAJOR DUTIES AND RESPONSIBILITIES actively and consistently support all efforts to simplify and enhance the customer experience
- Monitor and resolve exception tasks from the billing and provisioning systems for all residential and commercial order activity, including new connections, reconnects, service changes and disconnects
Patient Access Representative
K-Force/BJC
St. Louis, United States
06.2016 - 11.2017
- Helping patients gain access to medical treatment facilities
- Including communicating well with members of the public and accurately recording data from insurances
Customer Service Specialist, Customer Service Representatives
Customer Direct
Saint Ann, United States
01.2016 - 05.2016
- Provide superior customer service while assisting guests with general answers to questions asked about availability and rates at Intown Suites, as well as other prestigious and Historic Hotels of America
- Provide knowledge of our property as well as surrounding areas
- Book Reservations and take payments
- Confer with customers by telephone or in person to provide information about products or services
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Transportation Customer Service Rep, Customer Service Representatives
Logisticare Solutions
St. Louis, United States
06.2013 - 11.2015
- Provided customer service and transportation needs to members who had Missouri HealthNet Medicaid
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints
Education
High School Diploma -
Hazelwood East high school
St. Louis, Missouri, United States05.2001
Skills
- Principal Component Analysis
- PCA
- Real-Time
- Provisioning
- Patient Care
- CPR
- CPR Certified
- CNA
- Home Health Aide
- Customer Service
- Customer Service Representative
- Pharmacy Benefits
- Billing
- Customer Service Oriented
- Order Entry
- Confident
- Detail-Oriented
- Multitasking
- E911
- Retail Sales
- Medicaid
- Payments
- Sales closing
- Client Service
- Systems and software expertise
- Customer Relations
- Interpersonal communication skills
- Customer Success Management
- CRM proficiency
- Product and service knowledge
- Customer retention abilities
- Contact follow-up
- Customer Relationship Building
Languages
English, Intermediate
Certification
- CNA
- CPR Certification
Personal Information
Title: Customer Care Representative II
Workauthorization - Authorizedcountries
United States
Timeline
Sales Representative
Ox car care
10.2024 - Current
Customer Service/Receptionist Administrator
MTM
04.2023 - 10.2024
Customer Service Representative
Equifax Workforce
02.2022 - 12.2022
PCA Patient Care Associate
Cigna/Express Scripts
06.2020 - 12.2021
PAC Coordinator I
Charter Communications
11.2017 - 01.2020
Patient Access Representative
K-Force/BJC
06.2016 - 11.2017
Customer Service Specialist, Customer Service Representatives
Customer Direct
01.2016 - 05.2016
Transportation Customer Service Rep, Customer Service Representatives
Logisticare Solutions
06.2013 - 11.2015
High School Diploma -
Hazelwood East high school
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