Latiffany Reese
Sun City Center,FL
Summary
Seasoned professional with over 20 years of experience in retail management and employee training, seeking a role as a Learning Development Facilitator. Skilled in learning and talent development, adept in facilitation and advanced facilitation techniques. Proven track record in leading comprehensive training programs and driving continuous organizational growth.
Overview
19
19
years of professional experience
Work History
Store Manager
Walmart
03.2021 - Current
- Managed daily and team operations to ensure adherence to company policies and maintaining high standards of quality, freshness, safety, and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Facilitate a collaborative work environment, enhancing team performance and efficiency through constructive communication and mutual support.
- Oversee inventory control and cash management, including effective stock rotation and product level maintenance.
- Conduct detailed statistical analysis to inform operational decisions and workforce scheduling, aligning with customer traffic forecasts and budget considerations.
- Implement process improvements to streamline operations, boost productivity, and drive continuous organizational growth.
Academy Manager
Walmart
05.2018 - 03.2021
- Spearheaded the Walmart Academy training program, effectively managing a group of 13 facilitators and delivering comprehensive educational modules to enhance employee skills, ensure compliance with company standards, and foster career advancement opportunities.
- Drove the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance.
- Provide resources, identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans and demonstrating adaptability and supporting continuous learning.
- Provided supervision and development opportunities for associates by selecting and training; mentoring, assigning duties, building a team-based environment.
- Established performance expectations and conducting regular performance evaluations; providing recognition and rewards while coaching for success and improvement; ensuring diversity awareness.
- Delivered functional, compliance related, and leadership training courses to designated audiences by preparing materials for course delivery via appropriately assigned blended delivery method whether in-per instructor-led, digitally(zoom conferencing), or virtual reality.
- Modeling change leadership and delivering change initiatives including ensuring Academy facility embraces all aspects of change; observing participant engagement in the course while applying adult learning techniques while delivering content.
- Administered practices of course content and examinations and answered questions related to course content and concept application.
Co-Manager
Walmart
02.2005 - 05.2018
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with Store Manager to share best practices, learn from collective experiences, and improve overall store performance.
- As a co-manager I played a pivotal role in overseeing the daily operations of a high-volume retail store, ensuring seamless integration of sales, inventory management, and customer service.
- Driving financial performance and business planning, while executing strategies to enhance productivity and profitability.
- Provided leadership and direction to a diverse team, fostering an environment of collaboration and continuous improvement.
- instrumental in implementing company policies and compliance standards, managing human resources functions, and addressing customer concerns to maintain a positive store reputation,
- The role demanded a hands-on approach to merchandising, staff development, and operational efficiency to meet the dynamic needs of the business and deliver exceptional service to our customers.
Education
Bachelor of Science - Business Management
Bellevue University
Bellevue, NE2027
High School Diploma -
Monroe High School
Albany, GA05.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Customer Service Management
- Team leadership and coaching
- Microsoft Office Suite
- Course Management
- Training and Development
- Relationship building and management
- Personnel development
- Root Cause Analysis
- Inventory Tracking and Management
Timeline
Store Manager
Walmart
03.2021 - Current
Academy Manager
Walmart
05.2018 - 03.2021
Co-Manager
Walmart
02.2005 - 05.2018
Bachelor of Science - Business Management
Bellevue University
High School Diploma -
Monroe High School