Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latiffany Wilkins

Smyrna,GA

Summary

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Mental Health Worker

Favorite Staffing
Atlanta, GA
02.2021 - Current
  • Builtand maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every 15min to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Facilitated on-site activities, support groups and outings for clients.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Certified Medication Technician

WELLSTAR ATHERTON PLACE/MEMORY CARE
Marietta, GA
07.2017 - 10.2022
  • Focused professional with excellent customer service skills patient-care and supervisory med tech skills gained through seventeen years' experience as a CSR REP
  • Compassionate and technically skilled in attending to customers in diverse call center settings., Administer prescribed medication and treatments
  • Report minor/major changes in residents mental or physical condition
  • Correspond with pharmacy on an as needed basis regarding resident medication and changes new orders/dc orders
  • Reviewed patient progress to document effects of any prescribed medication.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

SUPERVISOR

ALAMANCE HOUSE ASSISTED LIVING & MEMORY CARE
Burlington, NC
08.2013 - 11.2016
  • Supervised 2 nd shift staff, resolved conflict
  • Administered prescribed medications
  • Responsible for staff scheduling

SUPERVISOR MED TECH /RESIDENT AIDE

ARBOR TERRACE OF DECATUR
Decatur, GA
02.2016 - 07.2016
  • Administered Medication
  • Record accurately via residents Mars
  • Report minor/major changes in residents mental or physical condition
  • Cart Audits correspond with pharmacy on an as needed basis regarding residents medication and changes to orders/ dc orders
  • Supervisor for second shift Memory Care(Evergreen) and follow policy and procedures accordingly

Customer Service Representative

LABCORP CUSTOMER CALL CENTER
Burlington, NC
02.2011 - 07.2013
  • Responded to complex customer calls
  • Updated and file claims to insurance
  • Approved PSC services per policy and procedures

MEDICAL ASSISTANT /OFFICE MANAGER

WEST PULLMAN MEDICAL CENTER
Chicago, IL
08.2008 - 11.2010
  • Supervised and manage MA's for Family Practice Clinic
  • Venipuncture and Injections
  • Prepared exam rooms for patients

LEAD CSR/COLLECTIONS DEPT

CASHNET USA
Chicago, IL
09.2006 - 05.2007
  • Contacted customers about past due accounts 30-120days old
  • Setup payment plans and scheduled ACH
  • Approved payday loans

NURSING ASSISTANT

PINNACLE HEALTHCARE
Chicago, IL
04.2003 - 08.2006
  • Obtained Daily vitals and record ADL's
  • Assisted with bathing Daily
  • Assisted with Meals
  • Reported any change of conditions in resident mental/physical status

Education

HIPAA (10+ years) -

MEDICAL RECORDS - undefined

Diploma - Nursing Assistant

Everest College
2013

Skills

  • ADDITIONAL INFORMATION
  • Nursing Skills
  • Patient Care & Safety
  • Medical Terminology
  • Electronic Medical Records
  • Vital signs & Patient Monitoring
  • Medication Administration
  • Privacy/HIPAA Regulations
  • Community Mental Health Programs
  • Chronic Disorders
  • Nursing Assistance
  • Safety and Risk Assessments

Certification

CPR Certified Nursing Assistant (CNA)

Timeline

Mental Health Worker

Favorite Staffing
02.2021 - Current

Certified Medication Technician

WELLSTAR ATHERTON PLACE/MEMORY CARE
07.2017 - 10.2022

SUPERVISOR MED TECH /RESIDENT AIDE

ARBOR TERRACE OF DECATUR
02.2016 - 07.2016

SUPERVISOR

ALAMANCE HOUSE ASSISTED LIVING & MEMORY CARE
08.2013 - 11.2016

Customer Service Representative

LABCORP CUSTOMER CALL CENTER
02.2011 - 07.2013

MEDICAL ASSISTANT /OFFICE MANAGER

WEST PULLMAN MEDICAL CENTER
08.2008 - 11.2010

LEAD CSR/COLLECTIONS DEPT

CASHNET USA
09.2006 - 05.2007

NURSING ASSISTANT

PINNACLE HEALTHCARE
04.2003 - 08.2006

HIPAA (10+ years) -

MEDICAL RECORDS - undefined

Diploma - Nursing Assistant

Everest College

Similar Profiles

CREATE PROFILE
Latiffany Wilkins