LaTifha Pearson
Del Valle
Summary
Customer-focused professional with a strong background in customer service roles. Recognized for delivering outstanding client support and consistently achieving high levels of customer satisfaction and loyalty. Exceptional communication and problem-solving skills, coupled with multitasking abilities. Demonstrated success in improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Agent
American Health Marketplace
10.2024 - 01.2025
- Handled scheduling of appointments and managed patient records.
- Addressed patient concerns and resolved issues in a timely manner.
- Processed patient registration and verified necessary information.
- Educated patients on available resources and support services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Remote Customer Service Representative
DailyPay Inc
11.2022 - 04.2024
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Investigated and resolved accounting, service and delivery concerns
Medical Records File Clerk
Docudata Solutions
12.2020 - 09.2022
- Maintained patient files, ensuring accuracy and confidentiality of medical records.
- Verified accuracy of medical record documentation and coding.
- Processed incoming mail related to medical records, including filing documents in appropriate patient charts.
- Created new patient files by entering demographic data into the computer system.
Remote Customer Service Representative
Wayfair
11.2018 - 12.2020
- Answered live online chats to give quick answers and solve problems faster
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory
- Monitored customer feedback and performance indicators to identify areas for improvement
Customer Service Representative
Tiffs Treats
05.2017 - 11.2018
- Handled customer queries, offering clear and accurate details about products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
English -
Del Valle High school
Del Valle, TX06.2008
Skills
- Customer service
- Computer literacy
- Documentation review
- SAP
- Oracle
- Lotus
- Microsoft Excel
- Time management
- Leadership
- Medical data entry
- Problem-solving
- Scheduling meetings
- Data collection
Timeline
Remote Customer Service Agent
American Health Marketplace
10.2024 - 01.2025
Remote Customer Service Representative
DailyPay Inc
11.2022 - 04.2024
Medical Records File Clerk
Docudata Solutions
12.2020 - 09.2022
Remote Customer Service Representative
Wayfair
11.2018 - 12.2020
Customer Service Representative
Tiffs Treats
05.2017 - 11.2018
English -
Del Valle High school
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