Latigra Hector
New Iberia,LA
Summary
I am a very dependable remote worker who can work in a team setting and independently. I am detail-oriented with expertise in patient scheduling, customer support, with strong problem solving skills.. Proven ability to manage high volumes of inquiries and respond effectively to urgent requests. Compassionate and organized professional with extensive experience in customer service.
Overview
9
9
years of professional experience
Work History
Medical Transportation Specialist
Meditrans
Lafayette , LA
10.2024 - 10.2025
- Coordinated patient transportation schedules for timely arrivals at medical appointments.
- Maintained accurate records of patient transport requests and completed trips.
- Communicated effectively with healthcare providers to ensure seamless transport service.
- Followed safety protocols during patient transport to ensure comfort and security.
- Responded to urgent transportation requests from medical staff efficiently.
- Scheduled trips for multiple patients based on availability of resources such as vehicles, drivers, and other personnel needed for the trip.
- Managed high volumes of inbound customer inquiries effectively.
- Handled escalated calls with professionalism and empathy.
Customer Service Representative
Conduent Call Center
Florham Park, New Jersey
01.2020 - 09.2024
- Managed multiple calls simultaneously while maintaining focus on customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions accurately in the call center database system.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained up-to-date knowledge of products, services, and policies to assist customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Client Relation Specialist
Asurion
Nashville , TN
08.2019 - 12.2020
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed client inquiries through various communication channels.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Fleet Manager
United Vision Logistics
Lafayette, Louisiana
04.2017 - 01.2019
- Managed fleet operations to ensure efficient transportation logistics.
- Oversaw vehicle maintenance and compliance with regulatory standards.
- Coordinated driver schedules to optimize delivery routes and reduce downtime.
- Implemented safety protocols to enhance driver performance and vehicle safety.
- Trained staff on best practices for fleet management and safety procedures.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Communicated with upper management and drivers to build lasting relationships.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Reviewed driver logs for accuracy and compliance with regulations.
- Prepared weekly report summarizing key performance indicators for senior management review.
Education
High School Diploma -
New Iberia Senior High
New Iberia, LA05-2008
Some College (No Degree) - Business Administration and Management
South Louisiana Community College
Lafayette, Louisiana, LASome College (No Degree) - Medical Assistant
Remington College
Lafayette, LASkills
- Patient scheduling
- Record maintenance
- Transport coordination
- Safety compliance
- Emergency response
- Fleet management
- Customer relationship management
- Scheduling logistics
- Problem solving
- Conflict resolution
- Team collaboration
- Microsoft Word
- Organization
- Multitasking
Timeline
Medical Transportation Specialist
Meditrans
10.2024 - 10.2025
Customer Service Representative
Conduent Call Center
01.2020 - 09.2024
Client Relation Specialist
Asurion
08.2019 - 12.2020
Fleet Manager
United Vision Logistics
04.2017 - 01.2019
High School Diploma -
New Iberia Senior High
Some College (No Degree) - Business Administration and Management
South Louisiana Community College
Some College (No Degree) - Medical Assistant
Remington College