Latigra Johnson
Adel,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Patient Access Specialist
Southwell Medical
Adel, GA
03.2022 - Current
- Stayed current on community-based resources and services useful to patients.
- Ensured all required forms were completed accurately prior to patient visit.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Documented patient counters in hospital system and initiated follow-up actions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Front Desk Agent
Hampton Inn By Hilton
Adel, GA
07.2021 - 12.2021
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Inputted guest information into computer system accurately and securely.
- Provided excellent customer service while upholding company policies.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Responded to inquiries and room requests made online, by phone and via email.
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Resolved customer complaints promptly and courteously.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Science - Health Administration
Valdosta State University
Valdosta, GA12-2019
Bachelor of Arts - Interdisciplinary Studies
Valdosta State University
Valdosta, GA05-2016
Skills
- Information Collection
- Healthcare Reimbursements
- Fee Collection
- Co-Payment Collection
- Appointment Scheduling
- EMR
- Insurance Billing
- Patient Registration
- Patient Scheduling
- Insurance Verification
- Eligibility Determination
- HIPAA Compliance
- Medical Terminology
- Time Management
- Oral and Written Communications
- Training and Mentoring
- Problem-Solving Skills
- Customer Service
Accomplishments
- Southwell Top Dawg Feb 2023- This award show cased strong work ethic, Good time management, training new staff members, and having positive attitudes towards patient and staff.
Timeline
Patient Access Specialist
Southwell Medical
03.2022 - Current
Front Desk Agent
Hampton Inn By Hilton
07.2021 - 12.2021
Bachelor of Science - Health Administration
Valdosta State University
Bachelor of Arts - Interdisciplinary Studies
Valdosta State University
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