Latiha Davis
Lakewood,US
Summary
Healthcare professional with commitment to high standards and delivering impactful results. Experienced at providing patient care, supporting daily activities, and ensuring comfort and safety. Reliable collaborator who adapts to changing needs and excels in team environments. Valued for strong communication and patient interaction skills. Hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Proficient at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2027
2027
years of professional experience
Work History
STNA
ShiftMed
McLean, VA
02.2022 - Current
- Completed patient activities, hospital actions, and documentation of care.
- Responded to patient requests and needs by answering over [Number] light or bell calls per shift.
- Kept track of ongoing care and intervened when issues arose.
STNA
IntelyCare, Inc.
Quincy, MA
04.2019 - Current
- Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
- Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
- Gathered vital signs and biological samples to aid in the development of diagnostic plans and ongoing evaluation strategies.
Medical Receptionist
University Hospitals
Independence, OH
11.2022 - 02.2023
- Was in charge of processing patient payments as well as scanning identification and insurance cards.
- Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis.
- Followed strict HIPAA guidelines at all times according to company policy.
- Communicated with all of the practice's partners, including doctors, nurses, technicians, and medical assistants.
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company.
- Coursework: Healthcare Terminology, Microeconomics, Career Development, Statistics, Accounting Principles, Healthcare Information Technology.
Medical Receptionist
Charak Center for Health and Wellness
Garfield Heights, OH
01.2022 - 05.2022
- Reviewed charts and flagged incomplete or inaccurate information.
- Used email and the phone to communicate effectively with staff, patients, and insurance companies.
- Pulled patient records accurately for upcoming appointments and procedures, usually within hours worked.
- Gathered and distributed messages to team members and managers to support open communication and excellent customer service.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices.
STNA
Rocky River Gardens Rehabilitation & Nursing Center
Cleveland, OH
08.2018 - 06.2021
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
- Gathered vital signs and biological samples to aid in the development of diagnostic plans and ongoing evaluation strategies.
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
STNA
Pleasant Lake Villa
Cleveland, OH
03.2016 - 01.2017
- Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment.
Administrative Assistant/ STNA
Larchwood Village Retirement Community
Cleveland, OH
2008 - 2016
- Managed scheduling and coordination of resident appointments and activities.
- Assisted in maintaining accurate resident records and documentation systems.
- Facilitated communication between residents, families, and staff to enhance service delivery.
- Developed and implemented efficient filing systems for administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Science - Health Care Administration
Bryant & Stratton College
Parma OH05.2022
Skills
- End-of-life care
- HIPAA compliance
- Dressing assistance
- Bathing assistance
- Patient care
- Pressure ulcer prevention
- Emotional support
- Reliable team player
Timeline
Medical Receptionist
University Hospitals
11.2022 - 02.2023
STNA
ShiftMed
02.2022 - Current
Medical Receptionist
Charak Center for Health and Wellness
01.2022 - 05.2022
STNA
IntelyCare, Inc.
04.2019 - Current
STNA
Rocky River Gardens Rehabilitation & Nursing Center
08.2018 - 06.2021
STNA
Pleasant Lake Villa
03.2016 - 01.2017
Administrative Assistant/ STNA
Larchwood Village Retirement Community
2008 - 2016
Associate of Science - Health Care Administration
Bryant & Stratton College