Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Latika Johnson

Customer Service Representative
Live Oak,CA

Summary

Customer Service Representative who achieves high levels of customer satisfaction.

Telephone Service -
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Conflict Resolution -
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Overview

15
years of professional experience

Work History

Advanced Call Center Technologies LLC
Carmichael, CA

Customer Service Representative
2021.11 - Current (4 education.years_Label & 1 education.month_Label)

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Collabera Inc.

Temp Worker
11.2019 - 01.2020

Job overview

  • Learned basics of the systems
  • Learned certain coding

Nesco Resource - Sacramento, CA

Health Care Options
11.2017 - 06.2018

Job overview

  • Took incoming calls from beneficiaries about their Medi-Cal case
  • I processed enrollments, disenrollment's of plans per beneficiaries request
  • I processed Emergency Disenrollment Request for FFS Medi-Cal
  • I received numerous compliments on how I did my job from beneficiaries

GSI

Professional Fundraiser
08.2017 - 10.2017

Job overview

  • Called donors in regards to different Campaigns
  • Collected Credit Card Contributions

Hyatt Regency New Orleans

Server
08.2015 - 01.2016

Job overview

  • Provided friendly service
  • Effectively listened to, understood; clarified guest concerns and issues
  • Maintained high standards of cleanliness
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
  • Assertively upsold alcoholic beverages, appetizers and desserts
  • Served beverages, breads and butter and replenished items as necessary
  • Bussed and reset tables and kept dining room and work areas clean
  • Maintained complete knowledge of Buffet items, including daily specials
  • Quickly recorded transactions in MICROS system to deliver prompt service
  • Received frequent customer compliments for going above and beyond normal duties
  • Folded napkins throughout the day to maintain an adequate supply

F21 XXI

Sales Associate
03.2015 - 06.2015

Job overview

  • Greeted customers and ascertained customers' needs
  • Kept work areas clean and neat at all times
  • Developed positive customer relationships through friendly greetings and excellent service
  • Directed individuals to merchandise locations
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Prepared merchandise for sales floor
  • Stocked shelves and supplies and organized displays
  • Answered questions regarding the store and its merchandise

Ebisu Marketing

Payday Loan Processing
03.2013 - 03.2015

Job overview

  • Developed and implemented complex Internet and Intranet applications on multiple platforms
  • Consistently met deadlines and requirements for all production work orders
  • Approved/Denied potential customers for payday loans
  • Accepted inbound calls for payday loans

Victoria's Secret & PINK

Sales Suppport
03.2012 - 09.2012

Job overview

  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Followed merchandising guidelines to present visually appealing displays

Gannett

Inbound Call Center Agent
01.2010 - 05.2010

Job overview

  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
  • Accurately documented, researched and resolved customer service issues
  • Acted professionally and patiently when addressing negative customer feedback
  • High-volume of inbound customer calls
  • Processed bill payments using Credit Card
  • Opened/Cancelled Accounts

Belk

Sales Associate
06.2009 - 12.2009

Job overview

  • Built relationships with customers to increase likelihood of repeat business
  • Prioritized helping customers over completing other routine tasks in the store
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Engaged with customers in a sincere and friendly manner
  • Responded to customer questions and requests in a prompt and efficient manner
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Recommended merchandise to customers based on their needs and preferences
  • Greeted customers in a timely fashion while quickly determining their needs

American Home Craft Inc

Customer Service / Call Center / Telemarketing
11.2008 - 03.2009

Job overview

  • Addressed and resolved customer product complaints empathetically and professionally
  • Defused volatile customer situations calmly and courteously
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute
  • Acted professionally and patiently when addressing negative customer feedback
  • Gathered and verified all required customer information for setting appointments for marketing director
  • Met or exceeded service and quality standards every review period

Education

SiaTech High
Sacramento, CA

High School Diploma

University Overview

Skills

  • Fast Learner
  • Customer Service
  • Detail-oriented
  • Team Player
  • Self-sufficient
  • Excellent Communication

Timeline

Customer Service Representative
Advanced Call Center Technologies LLC
2021.11 - Current (4 education.years_Label & 1 education.month_Label)
Temp Worker
Collabera Inc.
11.2019 - 01.2020
Health Care Options
Nesco Resource - Sacramento, CA
11.2017 - 06.2018
Professional Fundraiser
GSI
08.2017 - 10.2017
Server
Hyatt Regency New Orleans
08.2015 - 01.2016
Sales Associate
F21 XXI
03.2015 - 06.2015
Payday Loan Processing
Ebisu Marketing
03.2013 - 03.2015
Sales Suppport
Victoria's Secret & PINK
03.2012 - 09.2012
Inbound Call Center Agent
Gannett
01.2010 - 05.2010
Sales Associate
Belk
06.2009 - 12.2009
Customer Service / Call Center / Telemarketing
American Home Craft Inc
11.2008 - 03.2009
SiaTech High
High School Diploma

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Latika JohnsonCustomer Service Representative