Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Accomplishments
Work Availability
Work Preference
Quote
Languages
Timeline
SeniorSoftwareEngineer
Latika Richardson

Latika Richardson

Summary

Accomplished Assistant Store Manager with a successful background in recruiting and evaluating talent. Engaging individuals offers strong communication and task prioritization skills. Passionate about delivering the best customer service experience for consumers

Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Frontend Coach/Assistant Manager

Walmart Stores
12.2018 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Floor Sa

TJ Maxx, TJX Companies
10.2023 - 01.2024
  • Enhanced company reputation by consistently providing exceptional customer service throughout each project phase.
  • Provided valuable input during company-wide meetings, contributing to the continuous improvement of flood response strategies and techniques.
  • Ensured safety compliance by adhering to OSHA regulations and maintaining a clean, hazard-free work environment.
  • Increased customer satisfaction by effectively communicating with clients and addressing their concerns during the flood restoration process.

Human Resources Manager

Walmart
02.2016 - 12.2018
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Motivated employees through special events and incentive programs.
  • Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
  • Enhanced employee retention by developing and implementing comprehensive onboarding programs.
  • Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
  • Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Fostered positive work environment through comprehensive employee relations program.

Assistant Store Manager

Wal-Mart
06.2014 - 02.2016
  • Recruiting and interviewing potential associates
  • Provide training and promotion to associates
  • Evaluate associates and discuss strength and opportunities
  • Merchandise store to company guide
  • Handle customer service issues
  • Motivate sales personnel
  • Monitored staff performance
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.



Zone Manager

Walmart Stores
08.2013 - 06.2014
  • Merchandise to season code
  • Price changes
  • Customer Service
  • Organize and clean clothing areas and fitting rooms
  • Planning of location of new freight that comes in
  • Set new modular according to company guides
  • Monitor staff performance

Membership Benefit Coordinator

SAMS Club
07.2012 - 08.2013
  • Build new business and memberships for the Company by scheduling appointments and attending meetings with business prospects and members
  • Obtain credit sign-ups, upgrading memberships, generating new leads, and following up on member/prospect concerns, issues, and questions
  • Develop and supports membership by providing information on membership benefits, promoting the value of Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet membership goals
  • Provide member service by acknowledging the member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services

Customer Service Manager

Wal-Mart
08.2009 - 07.2012
  • Running the front end of the store by assuring scheduling adequacy and customer concerns
  • Delegate chores for cashiers, cartman and people greeters
  • Perform register audits throughout the store
  • Handle customer service desk returns
  • Handling money exchanges, loans, key turns, price checks, etc
  • Use in-depth knowledge of Wal-Mart stores and products as well as assertive leadership qualities to ensure a smooth flow of operations
  • Provide assistance to cashiers

Assistant General Manager

Quality Inn and Suites
02.2006 - 08.2009
  • Coordinate, direct and manage the staff of hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company
  • Monitor the collection of in-house guest balances
  • Employee payroll
  • Prepare weekly schedule for hotel staff
  • Maintain supply inventory
  • Maintain the highest standard of services to the guests, including maintenance and cleanliness for the guest's rooms and associated facilities as well as handling and rectifying guest complaints
  • Conducted as well as trained hired personnel on night audit procedures
  • Sales of Banquet Rooms
  • In charge of payment of hotel bills
  • Ensure cleanliness of all food and beverage facilities including the restaurant, banquet rooms, storage rooms and kitchen
  • Ensure proper maintenance and cleanliness of hotel pool facility
  • In charge of interviewing and hiring new staff as well as staff termination responsibility
  • Banquet room set up and clean up
  • Front desk operations
  • Advertise and promote hotel facilities
  • Responsible for bank deposits in General Manager's absence

Front Desk Receptionist

Quality Inn & Suites
08.2005 - 01.2006
  • Welcome and register guests and offer them services and room rates
  • Handle guest check in and checkouts professionally and in a welcoming and specialized manner
  • Ensured reservations were taken correctly and courteously
  • Was available at all times to deal with guest complaints and problems
  • Maintain the hotel's high standard of service and hospitality
  • Provide the maximum quality of service to the guests
  • Assisted guests with common services and answered any general questions
  • Preparation of nightly reports

Data Entry

Alexis Playsafe
10.2000 - 12.2004
  • Labeling of clothes manufactured in Alexis Play safe facility
  • Interacting with a company's customers to provide them with information to address inquiries regarding products and services
  • Selling the company's products and services
  • Managed high volumes of orders, ensuring accurate data entry and prompt fulfillment.
  • Improved accuracy in data entry by meticulously maintaining and updating records.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
  • Completed time-sensitive data entry requests.

Cashier/Service Desk Supervisor

SAMS Club
01.1997 - 12.1999
  • Handled all cash and credit card transactions in department store environment
  • Balanced cash draw at close of shift
  • Responsible for the supervision of cashier staff
  • Responsible for the recruitment and training of new personnel
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Bachelor's degree - Business Administration

Southern New Hampshire University
10.2024

Interactive College of Technology - Computer Science Degree

Interactive College of Technology
Gainesville, GA
05.2002

High School Diploma -

Gainesville High School
Gainesville, GA
06.1998

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Team Development
  • Team motivation
  • Motivational leadership style
  • Team Bonding
  • Verbal and written communication
  • Communication abilities
  • Safety awareness
  • Ethics and integrity

Certification

Certified Notary Public

Personal Information

Willing To Relocate: Anywhere

Affiliations

  • Order of the Eastern Star

Accomplishments

  • Achieved In-store customer checkout utilization by teaching and training on engagement completing a yearly increase of 85% with accuracy and efficiency.
  • Supervised a team of 60 staff members.
  • Serve Pro food safety certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimeContract WorkInternshipGig Work

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offCompany Culture

Quote

Fall seven times; stand up eight.
Japanese proverb

Languages

English
Full Professional

Timeline

Floor Sa

TJ Maxx, TJX Companies
10.2023 - 01.2024

Frontend Coach/Assistant Manager

Walmart Stores
12.2018 - Current

Human Resources Manager

Walmart
02.2016 - 12.2018

Assistant Store Manager

Wal-Mart
06.2014 - 02.2016

Zone Manager

Walmart Stores
08.2013 - 06.2014

Membership Benefit Coordinator

SAMS Club
07.2012 - 08.2013

Customer Service Manager

Wal-Mart
08.2009 - 07.2012

Assistant General Manager

Quality Inn and Suites
02.2006 - 08.2009

Front Desk Receptionist

Quality Inn & Suites
08.2005 - 01.2006

Data Entry

Alexis Playsafe
10.2000 - 12.2004

Cashier/Service Desk Supervisor

SAMS Club
01.1997 - 12.1999

High School Diploma -

Gainesville High School

Bachelor's degree - Business Administration

Southern New Hampshire University

Interactive College of Technology - Computer Science Degree

Interactive College of Technology

Similar Profiles

CREATE PROFILE
Latika Richardson