LaTika Rosemond
Redford,MI
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Triumph Chiropractic
06.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed approximately 30+incoming calls, emails and faxes per day from customers
Physical Therapy Aide
Team Rehabilitation Physical Therapy
03.2021 - 05.2023
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Maintained supply inventory by placing orders when supplies ran low.
- Recorded patient status in progress notes.
- Enforced safety procedures with all patients
- Managed approximately 30 + incoming calls, emails and faxes per day from customers.
Customer Service Representative
CVS Specialty Pharmacy
01.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed approximately 30+ incoming calls, emails and faxes per day from customers
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL04-2017
High School Diploma -
Graduation Alliance
Utah07-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Scheduling appointments
- File organization
- Sensitive information handling
- Administrative support
- Office administration
- Word processing
Timeline
Front Desk Receptionist
Triumph Chiropractic
06.2023 - 11.2024
Physical Therapy Aide
Team Rehabilitation Physical Therapy
03.2021 - 05.2023
Customer Service Representative
CVS Specialty Pharmacy
01.2020 - 06.2022
Associate of Science -
Ultimate Medical Academy
High School Diploma -
Graduation Alliance
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