Microsoft Office
Latika Stewart
Operations Professional
Fort Washington,MD
Summary
Self-starting, hardworking Supervisor of Operations offering high-level experience in emergency and critical response, project management, community engagement and stakeholder management. Highly skilled at maintaining business and community relationships utilizing knowledge of program services. Focused on successful team building and operational improvements.. Reliable team player committed to building high-performing teams.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Returns Processing Assistant
Office Of The Chief Financial Officer
Washington DC, DC
05.2022 - Current
- Responsible for providing daily mail pick-up and delivery services for OTR ,recording and controlling certified and registered mail, assisting in the document handling of all incoming mail that is sorted and prepared for placement into a variety of pre-designed categories
- Developed standard operating procedures and document workflows to drive current and future processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Preparing various types of remittances, including individual, business, real property, and excise taxes for deposits to various bank accounts for the District of Columbia and assisting in determining the accuracy completeness of tax returns.
Business Assistant
Heartland Dental
Mitchellville, MD
01.2021 - 12.2021
- Managed a daily schedule of a minimum of 80 patients and over 50 contacts of business stakeholders
- Responsible for managing the flow of communication through the office, handling complex accounting tasks, managing the purchase and distribution of supplies, maintaining equipment, and coordinating the use of office space for meetings and other events, responsible for proofreading confidential documents, working with printers, ensuring efficient and smooth business operations, and provide high-quality services to the customers and business partners
- Developing and maintaining community partnerships to increase engagement and patient registration
- Acting as first point of contact and liaison on behalf of and representing the director as required, including the management of calls, inquiries and requests from stakeholders, expense authorization and sign off on business-related decisions
- Reporting back to the director with detailed and accurate notes following any absence, incident, or meeting
- Assisting with budget and project management and workplan development.
- Undertaking projects on a regular basis, including event planning training new employees, undertaking appraisals and handling poor performance issues.
Supervisor of Operations
Target
Hyattsville, MD
04.2018 - 06.2020
- Performed shift supervision including morning and evening shifts for 50 employees
- Effectively trained 30 employees as well distributed reviews and corrective actions
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Prepared weekly reports to store manager and participated in conferences, meetings, and trainings.
- Achieved results by working with staff to meet established targets.
Supervisor
It's Sugar
, DC,MD
06.2015 - 08.2017
- Utilize computers for various applications, such as database management and word processing
- Maintaining business relationships with neighboring stores and organized store collaborations to increase community engagement and sales
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, record messages, or transfer calls to appropriate departments
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
- Streamlined operations to improve process efficiency.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Assistant Manager
Space Storage
Rockville, MD
10.2007 - 11.2008
- Responsible for achieving gross revenue target
- Maintained designated office hours while providing excellent customer service in person as well as via telephone
- Maintain professional courteous relationships with existing and prospective customers and vendors for the company
- Maintain daily surveillance of property including cleanliness and in good standing
- Responsible for bank deposit pirates supplies auctions complaints letter of evection on and training associates Resolve customer complaints regarding sales and service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts.
Store Manager
T-Mobile, Custom Wireless
Alexandria, VA
09.2007 - 05.2010
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with an 95% success rate
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Consistently hit and exceeded sales goals by 40%
- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase
- Greeted customers in a timely fashion, while quickly determining their needs
- Answered customer questions about product availability and shipment times
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Volunteer Administrative Assistant
FEMA
, DC
01.2006 - 12.2017
- Assisted staff with telephone calls a well as clerical duties: filing, Xeroxing, data entry utilizing Microsoft Office
- Provided emergency responses at non-traditional hours to residents for natural disasters, street closures, and acted as a daily dispatcher for 911 calls in all 8 Wards (District Wide)
- Coordinated with outreach specialists, district and federal agencies to provide services .
- Partnered with DC community based organizations and businesses to provide support and build rapport.
- Worked with staff during heat emergency to provide rapid response for shelter and water as well as ordered emergency supplies
- Managed payroll and timekeeping for staff
- Distributed incoming correspondence to staff as well as assisted staff during DC citywide activities
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Assisted staff during hurricane Katrina with refugees at National Armory Reorganized by managing the filing system and software applications to create databases for spreadsheet preparation and report generation
- Proofread and edited correspondence to ensure correct grammar, spelling and format
- Developed procedures, forms and formats to facilitate accurate and speedy responses or action
- Gathered data required to respond to specific requests and projects
- Coordinated and consolidated materials, alerting supervisor of missing or incomplete data.
Education
Associate of Arts - Business Management
University of District of Columbia
DC 09.2009 - 08.2011
Skills
Auditing
Inventory management
Work flow planning
Risk analysis and management
Performance Evaluations
Business administration
Strategic partnerships
Project planning and development
Operations management
Multitasking Abilities
Emergency vehicle operation
Teamwork and Collaboration
Accomplishments
- Supervised team of 50 staff members.
- Coordinated with over 80 District Agencies during FEMA internship
Affiliations
Rock Creek Baptist Church
Dunbar Senior High School Band
Dynamic Theatre Company
Evangel Cathedral
House of Praise
Boys and Girls Club of Greater Washington
Software
Microsoft Excel
Interests
Dance
Theatre
Timeline
Returns Processing Assistant
Office Of The Chief Financial Officer
05.2022 - Current
Business Assistant
Heartland Dental
01.2021 - 12.2021
Supervisor of Operations
Target
04.2018 - 06.2020
Supervisor
It's Sugar
06.2015 - 08.2017
Associate of Arts - Business Management
University of District of Columbia
09.2009 - 08.2011
Assistant Manager
Space Storage
10.2007 - 11.2008
Store Manager
T-Mobile, Custom Wireless
09.2007 - 05.2010
Volunteer Administrative Assistant
FEMA
01.2006 - 12.2017