Latila Turley
Clarksville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
United Healthcare
Clarksville , TN
03.2020 - Current
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Documented care provided and submitted notes to supervisor.
- Helped client with medication self-administration.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Managed patient transportation and appointment scheduling.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist
Kathy's Pampered Paws
Clarksville, TN
12.2018 - 03.2020
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transcribed tapes and notes from meetings into prescribed formats.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Store Room Manager
US Army
Fort Campbell , K
09.2016 - 06.2018
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Maintained accurate records of all storeroom items and inventory levels.
- Managed the daily operations of the storeroom, including restocking, organizing, and cleaning.
- Implemented a system for tracking expiration dates on perishable goods.
- Responded promptly to customer inquiries regarding product availability or related issues.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Science - Occupational Therapy Assistance
Nashville State Community College
Nashville, TNSkills
- Care Plan Management
- Client Documentation
- Interpersonal Communication
- Schedule Management
- Medical Charting
- Compassionate Client Care
Certification
- CPR and First aid certified
Timeline
Home Health Aide
United Healthcare
03.2020 - Current
Receptionist
Kathy's Pampered Paws
12.2018 - 03.2020
Store Room Manager
US Army
09.2016 - 06.2018
Associate of Science - Occupational Therapy Assistance
Nashville State Community College