Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATINA HARRIS

FOREST, MS,ms

Summary

Dynamic Store Manager with proven expertise at Family Dollar in inventory management and team development. Successfully enhanced operational efficiency and customer satisfaction through strategic process improvements and effective staff training. Adept at multitasking and fostering a collaborative work environment, driving sales growth while maintaining high standards of service.

Overview

14
14
years of professional experience

Work History

Store Manager

Family Dollar
FOREST, MS
08.2021 - Current
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory levels and organized restocking processes for merchandise.
  • Trained and mentored staff on customer service best practices and store procedures.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored inventory levels and placed orders to restock shelves.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Mail Carrier

USPS, United States Postal Service
FOREST, MS
04.2021 - 02.2023
  • Delivered mail and packages efficiently to residential and commercial addresses.
  • Managed daily route planning to optimize delivery times and reduce delays.
  • Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
  • Sorted mail and packages accurately for timely distribution on designated routes.
  • Provided excellent customer service by addressing inquiries and resolving delivery issues.
  • Collaborated with team members to coordinate mail collection and delivery processes.
  • Maintained accurate records of deliveries, pickups, and customer interactions daily.
  • Followed USPS policies and procedures to ensure compliance in all operations.
  • Provided friendly customer service at all times while delivering mail.
  • Scanned packages for delivery tracking.
  • Assisted other carriers with their routes as needed during peak periods.
  • Delivered packages and letters to residential customers.
  • Verified accuracy of addresses before delivering packages.
  • Sorted mail to be delivered according to route and customer address.
  • Ensured compliance with federal laws related to privacy protection.

PCA

Ability Works Rehab Services
FOREST, MS
05.2011 - 05.2021
  • Assisted clients with daily living activities and personal care needs.
  • Collaborated with healthcare team to develop individualized care plans.
  • Monitored clients' physical and emotional well-being during interactions.
  • Maintained cleanliness and organization of client living environments.
  • Coordinated transportation for clients to appointments and social activities.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Maintained accurate records of client care services provided on a daily basis.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.

Education

High School Diploma -

FOREST HIGH SCHOOL
FOREST MS
05-1996

Skills

  • Inventory management
  • Customer service
  • Staff scheduling
  • Team building
  • Process improvement
  • Multitasking and organization
  • Shift scheduling
  • Team development
  • Payroll management
  • Bank and safe deposits

Timeline

Store Manager

Family Dollar
08.2021 - Current

Mail Carrier

USPS, United States Postal Service
04.2021 - 02.2023

PCA

Ability Works Rehab Services
05.2011 - 05.2021

High School Diploma -

FOREST HIGH SCHOOL

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