Summary
Overview
Work History
Education
Skills
Timeline
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LATINA MCALLISTER

Atlanta,GA

Summary

Experienced administrative professional with a strong track record in overseeing office operations and providing excellent customer service. Known for exceptional organizational skills, effective communication, and problem-solving abilities. Demonstrated ability to collaborate with teams, adapt to dynamic environments, and ensure efficient task completion. Proficient in handling multiple responsibilities, supporting colleagues, and cultivating a positive work environment.

Overview

18
18
years of professional experience

Work History

Remote Administrative Assistant/ Customer Service

First Care Surgical
12.2021 - Current
  • Facilitated seamless office operations by coordinating employee schedules, patient appointments, and correspondence for medical staff
  • Answered multi-line phone systems.
  • Correlated and slated meetings, conferences, and travel arrangements for medical professionals
  • Delivered excellent customer service/product knowledge through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Flight Attendant

American Airlines
08.2014 - 12.2021
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Customer Service Representative

Elegant Hospitality
02.2007 - 08.2014
  • Provided administrative support, including scheduling meetings and managing calendars
  • Maintained filling systems for physical and electronic documents, ensuring accuracy of records
  • Composed letters, memos, reports, emails, presentations and other correspondence as required
  • Managed incoming calls while providing information or transferring calls to appropriate personnel
  • Organized material for meetings, presentations and training sessions
  • Delivered excellent customer service
  • Resolved complex problems by working with other departments to provide solutions for customers and the company

Education

DIPLOMA -

Pontiac Northern High School
Pontiac, MI
06.2003

Skills

  • Schedule Management
  • Data Entry
  • Quality Assurance
  • Telecommuting
  • Adaptability
  • Document Control
  • Workflow Optimization
  • Tech-savvy
  • Complex Problem-Solving
  • Inbound and Outbound Communications
  • Time Management
  • Complaint Resolution
  • Product Knowledge
  • Multi-line telephone systems
  • Event Coordination

Timeline

Remote Administrative Assistant/ Customer Service

First Care Surgical
12.2021 - Current

Flight Attendant

American Airlines
08.2014 - 12.2021

Customer Service Representative

Elegant Hospitality
02.2007 - 08.2014

DIPLOMA -

Pontiac Northern High School

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LATINA MCALLISTER