Latina patterson
ONTARIO,CA
Summary
Dedicated security professional with extensive experience in supervising teams and ensuring compliance with safety protocols. Skilled in incident reporting and effective communication, ready to enhance security operations and customer satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Prosegur
Ontario, CA
10.2023 - Current
- Supervised security team to ensure compliance with safety protocols and organizational policies.
- Conducted regular patrols to monitor premises, identifying and addressing potential security risks.
- Trained new security personnel in operational procedures and emergency response techniques.
- Coordinated communication between team members and management for incident reporting and resolution.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Monitored and approved access control systems for accessibility to authorized personnel.
Assistant Store Director
Superior Grocers
Covina, CA
07.1994 - 01.2022
- Managed daily operations to optimize store performance and enhance customer satisfaction.
- Supervised employees and different store departments.
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing shrinkage.
- Implemented visual merchandising strategies to drive sales and enhance product presentation.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
- Responded to customer complaints and comments.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Interviews, selects, and train employees
- Directs the work of subordinates
- Disciplines employees as he/she deems appropriate
- Resolves employees complaints and grievances
- Evaluate employees efficiency and productivity
Education
High School Diploma -
Chaffey High
Ontario, CASkills
- Access control
- Incident reporting
- CCTV monitoring
- Access badge management
Certification
Security Guard Card
Timeline
Security Guard Supervisor
Prosegur
10.2023 - Current
Assistant Store Director
Superior Grocers
07.1994 - 01.2022
High School Diploma -
Chaffey High