Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latinkea Rushin

Atlanta

Summary

Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.

Overview

15
15
years of professional experience

Work History

Housekeeping Manager

American Cruise Lines Inc
01.2023 - Current
  • Supervised housekeeping staff to ensure compliance with cleanliness and safety standards.
  • Developed and implemented training programs for new team members, enhancing service quality.
  • Coordinated inventory management for cleaning supplies, optimizing cost efficiency and availability.
  • Oversaw daily operations of housekeeping services, ensuring timely completion of tasks and guest satisfaction.
  • Conducted regular inspections of cabins and common areas to maintain high cleanliness standards.
  • Collaborated with other departments to streamline communication and improve operational efficiency.
  • Resolved guest complaints related to housekeeping promptly, maintaining positive customer relations.
  • Established cleaning protocols that improved workflow and enhanced overall service delivery standards.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.

Rural Mail Carrier

United States Postal Service
01.2021 - 01.2022
  • Delivers letters, documents, and parcels to businesses and homes.
  • Collects outgoing mail along route, and when necessary, collects money for postage due.
  • Sorts mail, including packages, according to delivery sequence.
  • Loads of sacks and boxes filled with mail onto and off mail trucks.
  • Maintains logs to monitor delivery rates and vehicle maintenance scheduling.
  • Obtains signatures on registered, insured, and certified mail.
  • Sells stamps, money orders, and other postal products to customers along routes, particularly on rural routes.
  • Communicates with dispatcher and modify route according to instructions when needed.
  • Operates postal equipment. Executed efficient mail delivery routes, achieving timely deliveries and enhancing customer satisfaction across rural areas.
  • Maintained accurate delivery logs and vehicle maintenance schedules, ensuring compliance with service standards and operational efficiency.
  • Coordinated with dispatchers to adapt delivery routes based on real-time instructions, resulting in improved service responsiveness.
  • Sorted and organized mail by delivery sequence, streamlining operations and minimizing sorting errors for faster processing.
  • Demonstrated exceptional customer service skills by assisting clients with postal inquiries and selling products along delivery routes.

Guest Service Associate

Exela Technologies LLC
01.2017 - 01.2018
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines
  • Adhere to all safety procedures
  • Maintain all logs and reporting documentation
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Housekeeper

Hilton Worldwide
01.2016 - 01.2017
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
  • Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
  • Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.

Customer Service Rep.

World Finance Corp.
10.2010 - 01.2013
  • Delivered exceptional guest service by promptly addressing requests, fostering a welcoming atmosphere and enhancing overall guest satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Elevated guest satisfaction by swiftly addressing needs, resulting in increased positive reviews and repeat visits.
  • Provided exceptional customer support, resolving inquiries efficiently and enhancing client satisfaction through effective communication.
  • Streamlined complaint resolution processes, leading to a noticeable reduction in response times and improved customer retention rates.
  • Analyzed customer feedback to identify service gaps, implementing targeted improvements that resulted in measurable enhancements in service quality.
  • Coordinated with cross-functional teams to address customer issues, fostering a culture of shared accountability and ensuring timely resolutions.


Education

High School Diploma -

Maynard Holbrook Jackson High
Atlanta, Georgia
05.2010

Skills

  • Staff Supervision
  • Scheduling
  • Customer Service
  • Staff Evaluation
  • Dispute Resolution
  • Inventory Management
  • Team Leadership
  • Hospitality
  • Training and mentoring
  • Cleaning and sanitation
  • Customer relationship management
  • Customer service-focused

Timeline

Housekeeping Manager

American Cruise Lines Inc
01.2023 - Current

Rural Mail Carrier

United States Postal Service
01.2021 - 01.2022

Guest Service Associate

Exela Technologies LLC
01.2017 - 01.2018

Housekeeper

Hilton Worldwide
01.2016 - 01.2017

Customer Service Rep.

World Finance Corp.
10.2010 - 01.2013

High School Diploma -

Maynard Holbrook Jackson High

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