Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latinza Hill

Lauderhill

Summary

Personable and dedicated professional with extensive experience using my communication, administrative and clinical skills. Providing skills to prioritize and multi-task in fast-paced working environments while being a solid team player with a upbeat, positive attitude and proven skills in establishing rapport with clients. Proven track record with continuous improvement, performance growth and schedule management. Tech-savvy and quick learning with Technical know-how and abilities to support and drive substantial growth. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Case Manager

Cardinal Health/ Mindlance
01.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Assisted client with completing enrollment process.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit insurance verification process, protecting patient privacy.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Initiated and completed follow ups on Prior Authorizations.

Patient Care Coordinator

Trinity Health
03.2024 - 10.2024
  • Performed patient management, including check in and check out.
  • Ensure registration is complete and accurate which included recording a patient’s insurance and verifying insurances.
  • Discussed cost of service, insurance coverage and payment options with the patient.
  • Collecting co-payments, deductible and coinsurance when applicable.
  • Collected and scanned patient’s documents which include medical records, insurance cards and identifying documentation.
  • Scheduled patients appointments and ensure timely follow-up.
  • Coordinated referrals for healthcare providers and services.
  • Collaborated with medical staff to ensure efficient patient care.
  • Ensured compliance with professional standards and regulatory requirements.
  • Provided community resources and referrals for continuing care.
  • Ensure checklist is complete in Epic Software

Insurance Agent

Benefit Enrollment Specialist (Contract)
08.2023 - 12.2023
  • Handled questions, issues, and provided detailed information on requirements, processes, and benefits of different health insurance plans.
  • Collected information and qualifying candidates for the best health insurance plan that meets their needs.
  • Ensured that applications are completed correctly and that the required supporting materials have been provided.
  • Entered, updated and reviewed data and records.
  • Provided guidance and recommendations to applicants and prospective candidates.
  • Processed and assisted with enrollments and disenrollments.

Supervisor

NationsBenefits
08.2021 - 03.2023
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated the needs of departments and delegated tasks to optimize overall production.

Collections Specialist

PATH MEDICAL
08.2018 - 02.2021
  • Verified Personal Injury Protection coverage via websites and phone calls to insurance providers or calling the attorney's office to obtain PIP or LOP details.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established a repayment schedule based on customer finances.
  • Processed payments over the phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Developed collection methods to achieve or exceed company financial goals.

Business Coordinator/ Front Desk Supervisor/ Medical Assistant

BRAIN, SPINE, AND SLEEP INSTITUTE
11.2016 - 12.2018
  • Managed the workflow of the office,
  • Obtained and updated required credentials and licenses for the office.
  • Negotiated contract rates with insurance companies.
  • Obtained Prior authorizations when applicable.
  • Created and submitted claims.
  • Obtained and reviewed claims for payment accuracy.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Protected patients by observing strict HIPAA guidelines

Medical Assistant/Front Desk

IDEAL PERSONNEL
06.2013 - 10.2015
  • Checked patients in and out for appointments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Draw blood and administered vaccinations.

Waitress and Cashier

SPOONS GRILL INC
02.2010 - 05.2013
  • Greeted customers, answered questions and recommended specials.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons to answer questions about menu items and make recommendations.

Front Desk and Medical Assistant

ALAN PATTERSON OB/GYN
09.2003 - 12.2009
  • Checked patients in and out for appointments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Performed verification of Medicare coverage.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Obtained Insurance authorization for procedures and medications.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Obtained medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Education

Life and Health Insurance License -

FLORIDA DEPARTMENT OF FINANCIAL SERVICES
07.2023

Medical Assistant Certification - EKG certificate, and CPR certificate

ULTRASOUND DIAGNOSTIC SCHOOL
Lauderdale Lakes, FL
01.2003

High School Diploma -

DEERFIELD BEACH HIGH SCHOOL
Deerfield Beach, FL
06.2002

Early Childcare And Development Certificate -

Stranahan High School
Fort Lauderdale, FL
04.2000

Skills

  • Team Management
  • Customer Service
  • Authorizations
  • Billing and Coding
  • Clinical Skills
  • Administrative Skills
  • Microsoft Office Expertise
  • Critical Thinking
  • Data Entry
  • Time management

Timeline

Case Manager

Cardinal Health/ Mindlance
01.2025 - Current

Patient Care Coordinator

Trinity Health
03.2024 - 10.2024

Insurance Agent

Benefit Enrollment Specialist (Contract)
08.2023 - 12.2023

Supervisor

NationsBenefits
08.2021 - 03.2023

Collections Specialist

PATH MEDICAL
08.2018 - 02.2021

Business Coordinator/ Front Desk Supervisor/ Medical Assistant

BRAIN, SPINE, AND SLEEP INSTITUTE
11.2016 - 12.2018

Medical Assistant/Front Desk

IDEAL PERSONNEL
06.2013 - 10.2015

Waitress and Cashier

SPOONS GRILL INC
02.2010 - 05.2013

Front Desk and Medical Assistant

ALAN PATTERSON OB/GYN
09.2003 - 12.2009

Medical Assistant Certification - EKG certificate, and CPR certificate

ULTRASOUND DIAGNOSTIC SCHOOL

High School Diploma -

DEERFIELD BEACH HIGH SCHOOL

Early Childcare And Development Certificate -

Stranahan High School

Life and Health Insurance License -

FLORIDA DEPARTMENT OF FINANCIAL SERVICES

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Latinza Hill