Summary
Overview
Work History
Education
Skills
Timeline
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LaTion Alexander

Hinesville,GA

Summary

Experienced professional with expertise in customer service, technical troubleshooting, and warehouse management. Skilled team leader known for exceptional organizational abilities and prioritization skills. Seeking to utilize customer service expertise and problem-solving skills to excel in a remote customer service role.

Overview

5
5
years of professional experience

Work History

High Reach Forklift Operator

Lineage Logistics LLC
Rincon, GA
02.2023 - Current
  • Operated high reach forklift equipment to efficiently and safely move and stack pallets in the warehouse.
  • Conducted thorough inspections of equipment before operation to ensure proper functioning and safety standards.
  • Collaborated with warehouse team to prioritize tasks and fulfill orders in a timely manner.
  • Maintained accurate records of inventory movement and storage locations using computerized systems.
  • Demonstrated exceptional attention to detail and accuracy in handling fragile and delicate items.

Select Achievements:

  • Received recognition for outstanding safety practices and adherence to operational protocols, contributing to a zero-accident record during tenure.
  • Actively participated in continuous improvement initiatives, providing valuable insights to enhance warehouse efficiency and productivity.

Customer Service Representative

Sunland Logistics Solutions
Rincon, GA
02.2022 - 01.2023
  • Provided excellent customer service and resolved concerns in a timely manner.
  • Trained and mentored new team members on operating procedures and company services.
  • Planned schedules and workflows based on customer demands, ensuring efficient operations.
  • Reviewed completed orders for quality and accuracy, maintaining high standards of service.

Select Achievements:

  • Recognized by management for consistently exceeding performance targets, resulting in a promotion to team lead.

Virtual Customer Service Representative

Amazon
Hinesville
02.2020 - 01.2022
  • Input data accurately and efficiently into designated systems or databases.

•Verify and cross-reference data for accuracy and completeness.

•Maintain data integrity by identifying and correcting errors or inconsistencies.

•Prioritize tasks effectively to meet deadlines and productivity targets.

Select Achievements:

  • Consistently met or exceeded data entry targets, contributing to overall team productivity.
  • Received positive feedback from supervisors for exceptional accuracy and attention to detail in data entry tasks.
  • Implemented a new data verification process, resulting in a 20% reduction in errors and improved data integrity.
  • Actively participated in training sessions to enhance data entry skills and contribute to team development.
  • Recognized by peers for outstanding teamwork and collaboration in resolving complex data entry issues.

Customer Service Representative/Inventory Specialist

The Home Depot
Hinesville, GA
11.2018 - 01.2020
  • Managed smooth and secure payment processing by cash, checks, and credit card methods.
  • Maintained an organized system for recording transactions, minimizing errors, and eliminating discrepancies while upholding the highest standards of financial integrity.
  • Employed advanced scanning techniques and technologies to optimize efficiency.
  • Handled a high volume of product scanning for swift and accurate throughput, managing large-scale operations with precision.

Select Achievements:

  • Recognized 3 times as Employee of the Month for high performance in scanning and credit card approvals, generating significant company revenue as a result.
  • Contributed to enhanced operational efficiency and cost-effectiveness by preparing inventory and financial audits/reports for management review

Education

High School Diploma -

Allendale Fairfax High School
Fairfax, SC
06.2018

Skills

  • Customer Service
  • Technical Troubleshooting
  • Remote Support
  • Help Desk Operations
  • Ticketing Systems
  • Communication Skills
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Microsoft Excel
  • Typing

Timeline

High Reach Forklift Operator

Lineage Logistics LLC
02.2023 - Current

Customer Service Representative

Sunland Logistics Solutions
02.2022 - 01.2023

Virtual Customer Service Representative

Amazon
02.2020 - 01.2022

Customer Service Representative/Inventory Specialist

The Home Depot
11.2018 - 01.2020

High School Diploma -

Allendale Fairfax High School
LaTion Alexander