Latira Walker
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Frontdesk
Super 8 Hotel
New Orleans, LA
07.2007 - Current
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Implemented strategies for improving customer service standards across the department.
- Conducted regular performance evaluations of front desk staff members.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Resolved customer complaints promptly and efficiently.
- Provided support to guests with check-in and check-out procedures.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Resolved conflicts between customers or staff members in a professional manner.
Volunteer Clerical Assistant
New Orleans East Hospital
New Orleans, LA
06.2013 - 07.2015
- Proofread documents for accuracy prior to printing or distribution.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Reviewed resumes submitted by applicants for open positions.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Participated in job fairs and other recruitment events to source potential candidates.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05-2015
Skills
- Flexible and Adaptable
- Computer Skills
- Verbal Communication
- Planning
- Problem-Solving
- Analytical Thinking
- Communication
- Friendly, Positive Attitude
Timeline
Volunteer Clerical Assistant
New Orleans East Hospital
06.2013 - 07.2015
Frontdesk
Super 8 Hotel
07.2007 - Current
Bachelor of Science - Health Administration
University of Phoenix