LATISA BAPTIST
Daytona Beach,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Churchs Chicken
Sanford, FL
07.2016 - 12.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Churchs Chicken
Daytona Beach, FL
01.2012 - 07.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
TacoBell w vernon ave
Daytona Beach, FL
06.2007 - 02.2011
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant General Manager
TacoBell w vernon ave
Daytona Beach, FL
11.2001 - 12.2006
- Managed daily operations of the store, including scheduling and supervising staff.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Education
GED -
Daytona State College
Daytona Beach, FL01-2010
Skills
- Staff Training
- Revenue Generation
- Employee Scheduling
- Staff Training/Development
- Budgeting And Cost Control Strategies
- Managing Supplies
- Team Training And Support
- Food Safety Oversight
- Safety Protocols
- Problem Resolution
- Profitability Improvement
Certification
- SERVSAFE CERTIFIED
Timeline
General Manager
Churchs Chicken
07.2016 - 12.2023
General Manager
Churchs Chicken
01.2012 - 07.2016
General Manager
TacoBell w vernon ave
06.2007 - 02.2011
Assistant General Manager
TacoBell w vernon ave
11.2001 - 12.2006
GED -
Daytona State College