Driven customer service professional with a proven track record at Iqor, excelling in high-pressure environments. Skilled in conflict resolution and customer relationship management, significantly enhancing customer loyalty and satisfaction. Demonstrates exceptional problem-solving and active listening abilities, adept at de-escalating complex issues and streamlining customer service operations.
Taking inbound calls with high call volume
Scheduling and confirming appointment
Explaining billing invoices
Reporting fraudulent activity on accounts
Extensive notating on accounts
Taking over the phone payments
Multitasking with calls and chats
Entering meter reads over the phone
De-escalating calls