Latisa Sims
Albany,GA
Summary
Dynamic Front End Coach with a proven track record at Wal-Mart Supercenter, enhancing retail atmospheres and driving sales growth through strategic product placement and staff training. Skilled in Vue.js and exceptional customer service, I've successfully mentored teams to exceed performance goals. My approach combines responsive design expertise with effective problem-solving to boost customer satisfaction and operational efficiency. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
20
20
years of professional experience
Work History
Front End Coach
Wal-Mart Supercenter
09.2021 - Current
- Created an attractive atmosphere in the retail area by strategically arranging products that encouraged impulse purchases.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Provided personalized assistance to shoppers with special needs or requests, enhancing their retail experience significantly.
- Improved customer experience by maintaining an organized and visually appealing retail space.
- Delivered comprehensive product training to retail staff, ensuring accurate knowledge and enthusiasm for the brand.
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Collaborated with suppliers to negotiate favorable pricing agreements, ensuring competitive retail prices for customers.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in employee training initiatives, contributing to the development of well-rounded retail professionals.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
- Coached and mentored a team of retail banking professionals to consistently achieve established performance goals.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
911 Emergency Dispatcher
Peach County E911
03.2018 - 09.2021
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
Front End Customer Service Manager
Harveys Supermarkets
08.2004 - 10.2018
- Implemented new processes for returns and exchanges, simplifying the process for both employees and customers.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Developed emergency procedures for the front end department, ensuring employees were well-prepared to handle unexpected situations as they arise.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
- Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Healthcare Administration
Penn Foster College
Scottsdale, AZ05.2025
Skills
- Bootstrap framework
- React Proficiency
- Responsive design
- Front End Testing
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Cash counting
- Cash Handling
- Training and mentoring
- Administrative Skills
Timeline
Front End Coach
Wal-Mart Supercenter
09.2021 - Current
911 Emergency Dispatcher
Peach County E911
03.2018 - 09.2021
Front End Customer Service Manager
Harveys Supermarkets
08.2004 - 10.2018
Bachelor of Science - Healthcare Administration
Penn Foster College