Latisa Witherspoon
Gadsden
Summary
Seasoned Food Service Manager with a proven track record at Krystal's Restaurant, enhancing customer satisfaction through expert training and service management. Skilled in food safety and inventory management, I excel in maintaining high-quality standards and efficient operations. My leadership significantly improved service delivery, demonstrating a strong blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Salad and Bakery
Western Sizzlin Steak House and Buffet
Rainbow City
01.2023 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured that all ingredients used were within expiration date requirements.
- Followed safety protocols in handling of equipment and food.
- Observed food safety and sanitation protocols to reduce germ spread.
- Checked expiration dates on products stored in the walk-in cooler and freezer on a daily basis to ensure product rotation was being done properly.
- Set up buffet and replenished items at salad bar.
- Assisted in restocking of additional supplies such as containers, utensils and condiments as needed.
- Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
- Restocked plates, utensils and ingredients to keep salad bar fresh for customers.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Maintained a clean, organized workstation and ensured all food safety standards were followed.
- Performed daily cleaning tasks such as sweeping floors, wiping down counters and washing dishes.
- Adhered to food safety regulations and guidelines while preparing salads.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided accurate information about ingredients in salads and other menu items to customers with allergies or dietary restrictions.
Cook
Little Caesars
Davenport
02.2022 - 08.2022
- Checked quality of food products to meet high standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked completed orders for correct quantity and quality.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Made meals in accordance with company standards and requirements.
Food Service Manager
Krystal's Restaurant
Irondale
04.2019 - 01.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Handled customer complaints and feedback, implementing changes to improve service.
- Checked shelf inventory for accuracy.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Skills
- Food safety
- Customer service
- Inventory management
- Point of sale
- Food preparation
- Quality assurance
Timeline
Salad and Bakery
Western Sizzlin Steak House and Buffet
01.2023 - Current
Cook
Little Caesars
02.2022 - 08.2022
Food Service Manager
Krystal's Restaurant
04.2019 - 01.2022
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