Latisah Harvey
Richmond,TX
Summary
Personable and dedicated representative with extensive experience in the industry. Motivated to maintain customer satisfaction and contribute to company success. Dependable achiever committed to holding highest ethical standards and maintaining trust.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Risk Management Specialist
Above Lending
Houston, TX
05.2021 - 06.2025
- Compiled reports to highlight risk impacts and propose effective solutions.
- Evaluated loan applications for potential financial risks and vulnerabilities.
- Identified potential risk exposure to develop corrective action plans.
- Designed and implemented spreadsheets and databases to record and organize data for review by management.
- Analyzed client creditworthiness through thorough review of credit reports.
- Conducted daily audits of team performance and customer interactions.
- Processed credits, return authorizations, and factory chargebacks efficiently.
- Managed and resolved customer concerns, complaints, and inquiries via phone, email, and chat.
- Adapted quickly to changing priorities while maintaining high levels of efficiency and effectiveness.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer issues and follow-ups efficiently.
Personal banker
Wellby credit union
Webster, TX
05.2019 - 05.2021
- Processed loans for existing and new members while ensuring compliance and accuracy.
- Managed vault operations, including cash replenishment and transaction reconciliation.
- Promoted account products and services through personalized consultations with members.
- Actively cross-sold financial services to enhance member engagement and satisfaction.
- Assisted members with account tasks and resolved balance discrepancies efficiently.
- Processed loan applications and conducted credit assessments for members.
- Resolved member complaints and issues while maintaining a positive service experience.
- Managed customer relationships to enhance member satisfaction and retention.
Sr. Underwriter
First Investors Financial Services
Houston, TX
02.2016 - 03.2019
- Evaluated risk factors for diverse loan applications and underwriting guidelines.
- Communicated decisions clearly to clients and stakeholders throughout the process.
- Performed quality control reviews on all approved and declined loans prior to closing.
- Worked within company guidelines to administer decisions regarding loan applications for qualifying clients.
- Gathered documents for the loan processor which included income, insurance, bankruptcies, asset verification, total loss, tax forms, titles, etc.
- Ensured strict adherence to operational policies, procedures, and guidelines.
- Established strong working relationships with the management, dealerships, and district regional managers.
- Highly skilled in relying urgency while remaining professional at all times.
- Able to analyze all credit bureaus reporting.
Education
Finance -
Houston Community College
Houston, TX 11.2022 - 11.2025
general studies -
Shaw high school
Cleveland, OH 09.2010 - 06/2011
Skills
- Customer service
- Time management
- Documentation review
- Communication skills
- Computer literacy
- Microsoft (excel,pivot)
- Regulatory compliance
- Problem resolution
- Loan processing
- Internal audits
- Decision-making
- Customer relationship management
- Loan underwriting
- Effective communication
- Strong attention to detail
Timeline
Finance -
Houston Community College
11.2022 - 11.2025
Risk Management Specialist
Above Lending
05.2021 - 06.2025
Personal banker
Wellby credit union
05.2019 - 05.2021
Sr. Underwriter
First Investors Financial Services
02.2016 - 03.2019
general studies -
Shaw high school
09.2010 - 06/2011