Latisha A. Cuyler
Hammond,IN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Claims Relationship Specialist III
The Hartford
10.2022 - Current
- Assess claimants, employers, and medical providers information to make Paid Family Leave and Short-Term disability benefit determinations.
- Evaluates medical and financial data to ascertain benefit eligibility, ensuring adherence to policy guidelines.
Claim Relationship Specialist II
The Hartford
01.2022 - 09.2022
- Assess claimant, employer, and medical provider information to make informed Leave of Absence determinations.
- Evaluates medical and financial data to ascertain benefit eligibility, ensuring adherence to policy guidelines.
Claim Relationship Specialist I
The Hartford
09.2019 - 12.2021
- Facilitates claim initiation, maintain accurate documentation using various computer applications, and deliver high-quality customer service by resolving inquiries related to disability and leave management.
FMLA Specialist
ComPsych
12.2016 - 09.2019
- Administered and modified employee leave programs in compliance with federal and state regulations, ensuring alignment with company policies.
- Demonstrated expertise in the application of the Family Medical Leave Act, ADAAA and relevant legislation across all states, maintaining up-to-date legal knowledge.
- Provided responsive customer support by addressing inquiries through phone and email, offering guidance and information on leave-related matters.
Case Manager/Eligibility Training Specialist
Xerox
01.2013 - 12.2016
- Managed comprehensive data collection for assistance program eligibility, adhering to FSSA policies and procedures through client consultations.
- Addressed client inquiries to assess qualification for various Public Assistance Programs, including Food Stamps/SNAP, TANF, Medicaid and IMPACT.
- Maintained integrity of case management by enduring accurate and complete processing of information in compliance with State guidelines.
- Delivered effective training to new employees, enhancing team proficiencies and ensuring consistent onboarding practices.
Education
Associate of Applied Science - Paralegal Studies
Robert Morris College
Chicago, IL07-2002
Skills
- Proficient in Microsoft Office
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Claims Relationship Specialist III
The Hartford
10.2022 - Current
Claim Relationship Specialist II
The Hartford
01.2022 - 09.2022
Claim Relationship Specialist I
The Hartford
09.2019 - 12.2021
FMLA Specialist
ComPsych
12.2016 - 09.2019
Case Manager/Eligibility Training Specialist
Xerox
01.2013 - 12.2016
Associate of Applied Science - Paralegal Studies
Robert Morris College
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