Latisha Armstead

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• Provided excellent customer service to resolve customer complaints in a timely manner. Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
• Managed refreshments cart at scheduled intervals to give passengers food and beverages.
• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Followed safety, passenger, and supply pre-flight checklists.
• Dealt with mechanical and passenger emergencies according to standards.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Airbus qualified.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Explained benefits, features and recommendations to maximize client retention.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Worked closely with front-end staff to assist customers.
• Processed payments promptly for customers to exceed productivity standards.
• Verified customer age requirement for alcohol or tobacco purchases.
• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
• Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
• Greeted customers promptly and responded to questions.
• Welcomed customers, offering assistance to help find store items.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Used proven techniques to de-escalate angry customers during interactions.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Collected credit card and cash payments to complete transactions for customer orders.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Mentored new employees on procedures and policies to maximize team performance.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Maintained positive working relationship with fellow staff and management.

• Greeted customers and responded to informational requests.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
• Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
• Communicated positively with clients to understand and meet pets' unique needs.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Handled delegated tasks.
• Used suggestive selling techniques to promote add-on sales.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Answered customer questions and provided store information.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Promoted optimal animal health by feeding and watering on regular schedule.
• Supported animal health by keeping areas clean, neat and properly sanitized.