Latisha Belton
Lewisville,TX
Websites
Quote
"A small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has."
Margaret Mead
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Supports day-to-day system operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships and meet team goals.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Clinical Administrative Coordinator
United Healthcare
01.2022 - Current
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining professional demeanor.
- Utilized approximately 150 electronic health records proficiently, enabling quick access to vital patient information when required.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Maintained complete documentation for permanent records and auditing purposes.
- Provides administrative clinical support to inpatient clinical team up to including requesting clinical information as directed to Inpatient nurse.
- Manage incoming clinical information from providers and external partners.
- Ensure timely acknowledgement and response to all fax requests for medical services documents received providing appropriate feedback to address processing issues.
- Maintain high level of data integrity and compliance to set turnaround time to meet regulatory / contractual requirements and operational metrics.
- Communicate with clinical team to ensure provider receives response with necessary information.
- Cultural Ambassador for West for Region Team.
Child Care Advisor
Equus
07.2021 - 12.2022
- Ensured adherence to licensing regulations by maintaining accurate records and documentation for inspections.
- Contributed to positive team atmosphere through open communication and collaborative problem-solving efforts.
- Provides intake services for applicants seeking subsidized childcare services.
- Oversees approximately 20 cases of CCS clients to ensure positive outcomes.
- Enters client and case eligibility demographics and service information into designated system.
- Assists and prepares responses for quality assurance monitoring.
- Authorizes payment to eligible parents providing qualifying documentation.
- Knowledgeable about community resources and culturally sensitive.
- Committed to holding highest standards of childcare services in alignment with regulations & guidelines set forth by state of Texas.
Collection Specialist
Parallon: HCA
01.2019 - 07.2021
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Acted as liaison between Hr office, clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Enhanced departmental performance with consistent monitoring and coaching of team members.
- Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Collaborated with other departments to verify customer compliance with payment plans.
- Over EPS and Work Comp Collections, provide W9 requests
- Managed taking Patients out of Collection status
- Crossed trained to work on BCBS insurance claims
- Knowledgeable on Excel
Billing Coordinator
Quest Diagnostics
10.2016 - 01.2019
- Answered about 40 telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Established clear communication channels between departments to promote seamless coordination in all aspects of billing process.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Streamlined workflow for faster invoice processing, improving overall efficiency in department.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within billing department.
- Review, interpret, edit and/or verify patient demographics, by reaching out and working with internal and external clients.
- Log onto computer and enter all appropriate requisition data accurately and efficiently.
- Understand Explanation of Benefits (EOB), and Election Remittance Advice.
- Review data entered into system to ensure its accuracy and completeness.
- Research and respond to billing inquires.
- Reach out to Providers to clarify patients' information (demographic, gender, appropriate diagnostic codes, insurance)
Bank Teller
Bank of America
08.2013 - 06.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Audited fellow teller currency to contribute to dual-control procedures.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Lead Teller for Flower Mound Branch crossed trained with Personal bankers.
- Top Referrals in region for company products.
- Top Teller for North Central Texas Market 3rd quarter 2015.
Loan Document Preparation
J.P. Morgan Chase
01.2012 - 07.2013
- Guaranteed data integrity with thorough validation of input information through cross-referencing multiple sources.
- Safeguarded client confidentiality by strictly following data security protocols when handling sensitive information during document preparation process.
- Ensured compliance with company standards and regulations by strictly adhering to established guidelines during document preparation processes.
- Reduced turnaround time for projects by implementing efficient document preparation strategies and techniques.
- Confidential documentation prep for Immigration services in security clearance environment.
- Processing about 100+ documents and monetary checks
- Detail Oriented in dealing with classified and sensitive records.
- Meet annual productivity Goals.
- Fast and accurate while completing documentation preparation.
- Enhanced document quality by meticulously proofreading and editing content for accuracy, grammar, and formatting.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Education
Bachelor of Arts - Sociology
Texas Woman's University
Denton, TX01.2026
ASSOCIATES OF ARTS - SOCIOLOGY
N. TEXAS CENTRAL COLLEGE
Corinth, Texas01.2023
Skills
- Customer Service
- Leadership
- Detail-orientated
- Data Analytics
- Maintaining Client Records
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- HR Compliance
- Strategic Planning
- Client Relationship Building
- Resource Coordination
- Cultural Competence and Diversity
Certification
Fundamentals of Domestic Violence and Abuse CPD CERTIFICATION, OCT 2022.
Equality, Diversity & Human Rights CPD CERTIFICATION, JULY 2023.
Social and Behavioral Research - CITI Program Credentials. FEB 2024
Additional Information
Equality, Diversity & Human Rights- CPD Certification - Alison Program/ 2023
I have completed a comprehensive training program in Equality Diversity and Human Rights, which has equipped me with a deep understanding of the principles and practices essential for promoting diversity, equity, and human rights in organizational contexts. Through this certificate program, I have developed a strong foundation in areas such as cultural competency, inclusive practices, and advocacy for marginalized populations. The coursework delved into various aspects of diversity and inclusion, including strategies for creating inclusive work environments, mitigating bias and discrimination, and fostering a culture of respect and equality. Additionally, I gained insight into human rights frameworks, international conventions, and ethical considerations relevant to upholding fundamental rights and freedoms for all individuals.
Fundamentals of Domestic Violence and Abuse- CPD Certification- Alison Program/2022
This comprehensive certificate course equipped me with a deep understanding of the complexities surrounding domestic violence and abuse, including the dynamics of power and control, the impact on victims and survivors, and the legal and ethical considerations involved. By obtaining this certificate, I have developed a heightened sensitivity to issues of domestic violence and abuse, as well as the skills and knowledge necessary to assist and advocate for individuals impacted by these forms of violence. I am committed to utilizing this training to contribute towards creating safe and supportive environments for survivors of domestic violence and promoting awareness and prevention efforts in our community.
Social and Behavioral Research Credentials- CITI Program/2024
I successfully completed an intensive Social and Behavioral Research Certificate program offered through the city's educational initiative. Throughout the program, I gained comprehensive knowledge and practical skills in designing, conducting, and analyzing social and behavioral research studies. The curriculum covered a wide range of topics, including research methodologies, data collection techniques, ethical considerations, and statistical analysis. By completing this certificate program, I have strengthened my research capabilities and analytical skills, preparing me to contribute effectively to social and behavioral research initiatives. I am eager to leverage the knowledge and practical experience gained through this program to drive evidence-based decision-making and contribute to meaningful research outcomes in the field.
Timeline
Clinical Administrative Coordinator
United Healthcare
01.2022 - Current
Child Care Advisor
Equus
07.2021 - 12.2022
Collection Specialist
Parallon: HCA
01.2019 - 07.2021
Billing Coordinator
Quest Diagnostics
10.2016 - 01.2019
Bank Teller
Bank of America
08.2013 - 06.2016
Loan Document Preparation
J.P. Morgan Chase
01.2012 - 07.2013
Bachelor of Arts - Sociology
Texas Woman's University
ASSOCIATES OF ARTS - SOCIOLOGY
N. TEXAS CENTRAL COLLEGE