Latisha Binn
Richland,GA
Summary
Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current Georgia license with clean driving record. Experienced Transit Driver offering exceptional skills in route planning gained during 3 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Overview
5
5
years of professional experience
Work History
Transit Bus Operator
RMS
04.2023 - Current
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Maintained clean and neat shuttle for passenger comfort.
- Diffused potential passenger disputes with fairness and professionalism.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed all relevant schedules for routes and arrivals.
- Transported customers to and from Georgia Location.
Shipping
Walmart
08.2021 - 11.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
U-Save It
06.2020 - 07.2022
- Created and maintained detailed database to develop promotional sales.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Store Manager
Dollar General Store
05.2019 - 12.2020
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Created and maintained safe and secure work environments for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
Customer Service Sales Representative
Merritt Pecan
04.2019 - 06.2020
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Representative
Merritt Pecan
04.2019 - 04.2020
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
Stewart County High School
Lumpkin, GA05.2012
Skills
- Routine Vehicle Maintenance
- Rule Enforcement
- Adaptive Decision Making
- Vehicle inspections
- Passenger Interaction
- Emergency Response
- Behavior Monitoring and Management
- Fuel Efficiency
- Emergency Exit Door Operation
- Global Positioning System (GPS) Software
- Accident reporting
- Safety Device Verification
- Safe Driving
- Bus Cleaning
- Communication and Interpersonal Skills
- Transportation Logs
- Safety-focused
- Dispatch Communication
- Fare collection
- Route Navigation
- Elderly and Disabled Assistance
- Bus Operation
- Clean Driving Record
- Accident Avoidance
- Ice and Snow Management
- Mechanical Knowledge
- Local route knowledge
- Map Reading
- Traffic laws compliance
- Ability to Lift 50 Pounds
- Problem-Solving
- First Aid Certification
- Delay Reporting
- Payment Collection
- Public Transit Operations
- Fare and Voucher Collection
- New Hire Training
- Valid Georgia license
- Passenger transportation
- Fire Extinguisher Use
- Accident Reports
- Customer relations skills
- CPR Certification
- Critical Thinking
- Over the road experience
- Basic Mathematics
- Traffic Laws and Regulations
- Local traffic regulations
- Wheelchair securement
- Strong Working Relationships
- Behavior Management
- Defensive Driving
- Emergency Procedures
- Time, Mileage, and Fuel Tracking
Timeline
Transit Bus Operator
RMS
04.2023 - Current
Shipping
Walmart
08.2021 - 11.2023
Customer Service Representative
U-Save It
06.2020 - 07.2022
Assistant Store Manager
Dollar General Store
05.2019 - 12.2020
Customer Service Sales Representative
Merritt Pecan
04.2019 - 06.2020
Customer Service Representative
Merritt Pecan
04.2019 - 04.2020
High School Diploma -
Stewart County High School