Overview
Work History
Education
Skills
Timeline
Generic

Latisha Binn

Lumpkin,GA

Overview

11
11
years of professional experience

Work History

Driver

RMS Transit
Springvale , GA
04.2023 - Current
  • Assisted in the transportation of patients to and from medical appointments.
  • Provided safe, timely and reliable non-emergency medical transportation services.
  • Monitored patient vital signs during transport including oxygen saturation levels, blood pressure, pulse rate and respirations.
  • Maintained a clean vehicle interior and exterior at all times.
  • Communicated effectively with patients, family members and healthcare staff regarding patient care needs.
  • Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.
  • Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
  • Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
  • Responded promptly to calls for service from dispatch center personnel.
  • Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
  • Assessed the condition of patients prior to transport ensuring their safety throughout the journey.
  • Operated a variety of vehicles including vans, buses and wheelchair accessible vehicles.
  • Provided assistance with loading and unloading of wheelchairs or stretchers into the vehicle.
  • Followed strict guidelines concerning traffic laws when driving ambulances or other emergency vehicles.
  • Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
  • Checked gas levels daily along with tire pressure and fluid levels before beginning shifts.
  • Transported clients to specified destinations safely and on-time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed pre-trip inspections before each shift.

Trainer

RMS Transit
Springvale, GA
04.2023 - Current
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Assisted with the development of online learning modules for remote learners.
  • Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Facilitated group discussions between participants to promote active engagement in learning activities.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
  • Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Explained goals and expectations required of trainees.

Unloader Processor

Walmart Distribution
Lagrange, GA
08.2018 - 06.2023
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.
  • Stacked and strapped merchandise on pallets to ensure safe transport.
  • Inspected products for damages, shortages, and discrepancies.
  • Prepared shipping documents such as bills of lading, invoices, and packing slips.
  • Reported any product issues to supervisors immediately.
  • Followed all safety regulations when handling heavy materials.
  • Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
  • Loaded outgoing freight onto trailers in accordance with company guidelines.
  • Ensured accuracy of orders by verifying quantities against packing lists.
  • Maintained a clean work area to promote efficiency and safety.
  • Provided assistance with other warehouse duties as needed.
  • Participated in inventory counts to maintain accurate stock levels.
  • Operated scanning devices to track merchandise throughout the facility.
  • Identified potential hazards while working around machinery and equipment.
  • Assisted customers with loading their vehicles at the loading dock area.
  • Unloaded containers from overseas shipments using appropriate lifting techniques.
  • Sorted products into categories according to size, type, color., when necessary.
  • Transported goods between storage areas utilizing wheeled carts or dollies safely and efficiently.
  • Monitored stock levels in the warehouse to ensure adequate supply for customer orders.
  • Disposed of cardboard boxes and other packaging materials properly.

Customer Service Associate

Walmart Distribution
Lagrange, GA
03.2014 - 08.2018
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Provided accurate quotes for requested products or services.
  • Handled cash register operations accurately during peak times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Compiled daily sales reports for management review.
  • Kept work area neat, clean, and well-stocked at all times.
  • Offered suggestions to improve processes related to customer service activities.
  • Stayed informed of industry trends by attending relevant workshops and seminars.
  • Performed additional duties as assigned by management team.

Customer Service Representative

TSYS Total System Services
Columbus, GA
12.2013 - 07.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Stewart County High School
Lumpkin, GA
05-2012

Skills

  • Hand and Power Tool Operation
  • Good Decision Making
  • Team Collaboration
  • Data Entry
  • Customer Service
  • Problem-Solving
  • Container Tagging and Marking
  • Quality Assessment Assurance
  • Creative Problem Solving
  • Building Customer Trust And Loyalty
  • Customer Account Management
  • Understanding
  • Call Documentation
  • Issue and Complaint Resolution
  • Senior Leadership Support
  • Inbound and Outbound Calling
  • Microsoft Office Expertise
  • Call Center Operations
  • Customer Relations
  • Data Evaluation
  • Office Equipment Proficiency

Timeline

Driver

RMS Transit
04.2023 - Current

Trainer

RMS Transit
04.2023 - Current

Unloader Processor

Walmart Distribution
08.2018 - 06.2023

Customer Service Associate

Walmart Distribution
03.2014 - 08.2018

Customer Service Representative

TSYS Total System Services
12.2013 - 07.2017

High School Diploma -

Stewart County High School

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Latisha Binn