Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latisha Bright

Moreno Valley,CA

Summary

Efficient billing specialist with 5 years of experience performing various accounts receivable functions. Strong familiarity with claims procedures, collections techniques and customer query resolution. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear record keeping and tracking.

Overview

7
7
years of professional experience

Work History

Patient Accounts Representative

San Antonio Regional Hospital
07.2023 - Current
  • Produce, distribute and track more than 600 monthly invoices.
  • Improve accounts payable processes and achieve a 30% reduction in late fees.
  • Work effectively with medical payers such as Medicare, Medicaid and commercial insurance companies to obtain timely and accurate payments.
  • Strengthened relationships between patients, providers, and insurers through open communication channels promoting transparency in financial matters.
  • Reconciled account discrepancies to maintain accurate records of payments received from both patients and insurance companies.
  • Managed high-volume accounts, ensuring accurate and prompt payment of outstanding balances.
  • Participated actively in cross-functional team efforts geared towards improving overall organizational performance within the healthcare facility.
  • Provided exceptional customer service, addressing patient concerns and explaining complex billing processes in a clear manner.
  • Streamlined the revenue cycle process for increased efficiency and timely reimbursements.

Billing Specialist

Tessie Cleveland Community Services
12.2022 - 07.2023
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted up to 20 clients per week with past-due accounts to formulate payment plans and discuss restructuring options.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Maximized revenue potential by identifying and resolving under-billed accounts.

Patient Account Representative

DaVita
03.2021 - 12.2022
  • Analyzed complex Explanation of Benefits forms to verify the correct billing of insurance carriers.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Submitted electronic and paper claims to 12 different insurance companies to collect medical payments.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Electronically submitted bills according to compliance guidelines.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
  • Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.

Direct Bill Analyst

HUB
10.2017 - 03.2021
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Improved team collaboration by initiating regular strategy meetings.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
  • Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Contributed to the company''s overall success by consistently meeting or exceeding department goals in terms of closing timelines and client satisfaction.
  • Improved client satisfaction rates by consistently providing exceptional service throughout the closing process.

Education

Associate Of Applied Science - Medical Coding

Martinsburg College
Martinsburg, WV

Associates Of Science - Paralegal Studies

Platt College
Riverside
04.2016

Skills

  • CPT Coding
  • Payment processing
  • Insurance A/R
  • EOB knowledge
  • Spreadsheets
  • EPIC, Cerner
  • Attention to detail
  • Problem-solving

Timeline

Patient Accounts Representative

San Antonio Regional Hospital
07.2023 - Current

Billing Specialist

Tessie Cleveland Community Services
12.2022 - 07.2023

Patient Account Representative

DaVita
03.2021 - 12.2022

Direct Bill Analyst

HUB
10.2017 - 03.2021

Associate Of Applied Science - Medical Coding

Martinsburg College

Associates Of Science - Paralegal Studies

Platt College

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Latisha Bright