LaTisha Buchanan
Irving
Summary
Experienced tissue recovery specialist with strong track record in maintaining high standards and delivering impactful results. Demonstrates expertise in surgical procedures, compliance with safety and ethical guidelines, and meticulous documentation. Known for effective team collaboration, adaptability to changing needs, and reliability in high-pressure environments. Skilled in donor screening, tissue harvesting, and post-recovery care.
Overview
17
17
years of professional experience
Work History
Tissue Recovery Coordinator
CTH Biosourcing
09.2022 - Current
- Optimized donor suitability assessment by conducting thorough medical history reviews and physical examinations.
- Conducted post donation audit to ensure all FDA form were completed according to the AATB guidelines
- Demonstrated adaptability by working closely with various medical professionals in diverse clinical settings during recoveries.
- Assisted in training new team members, enhancing overall staff competency levels in tissue recovery procedures.
- Ensured adherence to ethical guidelines throughout the entire recovery process, respecting the dignity of donors at all times.
- Maintained accurate records of all recovery activities, facilitating smooth audits and regulatory compliance checks.
- Developed strong relationships with hospital partners, fostering a collaborative environment for successful recoveries and donor advocacy efforts.
- Boosted surgical team satisfaction by providing timely communication on what type of collection should be done and made sure all necessary items were there at time of collection.
- Improved the quality of recovered tissues by adhering to strict sterile techniques and proper handling procedures.
- Participated in continuous professional development programs, staying current on industry best practices and emerging trends in tissue recovery techniques.
- Contributed to organizational efficiency improvements by offering constructive feedback and suggesting process modifications based on personal experience and observations.
- Increased awareness about the importance of tissue donation through community outreach initiatives and educational presentations.
Supervisory Special Agent
Chewy.com
01.2020 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Office Manager
Center for Spine & Pain Medicine
10.2008 - 05.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
No Degree - Nursing
Dalton State College
Dalton, GA05-2003
Skills
- Cultural sensitivity
- Medical equipment operation
- Tissue handling expertise
- Clinical leadership
- Patient services management
- Direct patient care
- HIPAA compliance
- Patient education
- Patient confidentiality
- Clinical documentation
- Physical assessments
- Informed consent
- Developing training programs
- Clinical inventory control
- Multidisciplinary team collaboration
- Patient relations
Accomplishments
- Educated over 50 nurses and staff within MacArthur Medical Center
- Devised effective policies and protocols resulting in 95% compliance with audit requirements.
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Deans List
3 years in a row. I maintained a 3.9 gpa.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tissue Recovery Coordinator
CTH Biosourcing
09.2022 - Current
Supervisory Special Agent
Chewy.com
01.2020 - 09.2022
Office Manager
Center for Spine & Pain Medicine
10.2008 - 05.2019
No Degree - Nursing
Dalton State College
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