Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Latisha Chilton

Hinsdale,IL

Summary

Pursuing a rewarding career where I can put into action my interpersonal and team leadership skills. Reliable, self-motivated professional with 10+ years of experience in providing administrative and B2B customer service support. Committed to working with a team, skilled in conflict resolution, and welcoming change and growth.

Overview

19
19
years of professional experience

Work History

Customer Support Analyst

Xylem Inc.
09.2015 - Current
  • Manage 6+ accounts, troubleshooting on average 30+ customer inquiries a day consistently meeting performance SLAs in all areas (speed, accuracy and volume).
  • Training and coaching of the new hires based on the company policies and procedures of the standard order of processes.
  • Assist the purchasing and logistics team with managing inventory, data entry, and tracking shipments ensuring on time deliveries.
  • Research and review processing credit or debit.
    Experienced in working in a manufacturing environment.
  • Keen understanding of part numbers, policies, and products
  • Configure pump orders using eLogia.
  • Process and issue RMAs for product returns.

Administrative Assistant

Maron Structure Technologies
06.2005 - 10.2012
  • Performed day-to-day administrative tasks such as managing confidential files and processing project drawings.
  • Reviewed, coded, and approved invoices for payment resulting in on-time payment to vendors.
  • Tracked all on-hand inventory, faxed, and emailed orders, resulting in more efficient operation.
  • Reviewed and sorted incoming mail, answered phones, and reviewed confidential documents for grammatical errors that were given to the CEO.

Education

Bachelor of Arts -

National Louis University
Chicago, IL
08.2014

Associate of Science -

Northwestern Business College
Chicago, IL
06.2005

Skills

Technical Skills: Experienced in Microsoft Excel, PowerPoint, Outlook, SAP (Merit), ERP (Front), CRM (SalesForce)

Key Skills: Analytical Problem Solving, Team Management, Time management, Customer Service, High Learning Agility, Multi-tasking, Writing and Organizational skills, technical aptitude

Accomplishments

Assisted a team of 5 with bringing down customer disputes from 2 million dollars to $200k.


Managed the company discounted Loading Program by editing and processing orders ranging between 100K and 2 million dollars. B2B management between Marketing


Development Management team and customers.
Experience with system change implementation from ERP to SAP to CRM.

Timeline

Customer Support Analyst

Xylem Inc.
09.2015 - Current

Administrative Assistant

Maron Structure Technologies
06.2005 - 10.2012

Bachelor of Arts -

National Louis University

Associate of Science -

Northwestern Business College

Similar Profiles

CREATE PROFILE
Latisha Chilton