Latisha Cochran
Dayton,OH
Summary
Ambitious Lead Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management.
Overview
6
6
years of professional experience
Work History
Lead Advanced Medical Support Assistant
Cincinnati Veterans Hospital
Cincinnati, OH
10.2023 - Current
- Utilized numerous advanced patient systems to support multiple clinics in an interdisciplinary setting.
- Collaborated with supervisor to strategize, allocate, and manage MSA workload.
- Educated newly hired staff members on call center processes through effective training sessions, leading to improved understanding and accomplishment of functions and targets.
- Produced detailed reports supporting performance measures and monitors for submission to Service Line, Facility, and VISN leadership.
- Ensured timely and accurate scheduling of appointments per VHA guidelines.
- Ensured precise data entry in VS GUI. Assisted with the preparation of correspondence, reports, and memos as requested.
- Demonstrated exceptional customer service skills by consistently screening and receiving phone calls in a courteous and timely manner.
- Effectively communicates with patients, addressing their cognitive, emotional, and chronological maturation needs.
- Managed staffing requirements, workflow priorities, and work flow adjustments to meet team and patient needs while ensuring follow-up on pending issues.
- Demonstrates a comprehensive understanding of medical terminology and the various clinical flow processes involved in facilitating access to care across numerous clinics, specialties, and community resources.
Advanced Medical Support Assistant
Dayton Veterans Affairs
Dayton, OH
09.2022 - 10.2023
- Collaborated with different departments to ensure effective coordination of care plans in medical facilities.
- Performed quality control assessments on medical records to verify the precision of documentation.
- Assisted with coordinating and managing patient appointments as well as follow-up visits.
- Demonstrated adherence to HIPAA regulations in protecting confidential patient data.
- Acted as a bridge connecting patients with healthcare providers by sharing vital information regarding policies, procedures, benefits, and other related subjects.
- Ensured accurate transcriptions of physician orders into the electronic medical record system.
- Ensured up-to-date documentation of patient medical history, medications administered, test findings and other significant particulars using the electronic health record system.
- Greeted patients upon arrival, guiding them to their designated destinations within the facility.
- Processed prior authorization requests for specialty medications in accordance with established protocols.
- Provided prompt and professional response to phone inquiries from patients and healthcare providers.
Nurse Assistant
Department of Veterans Affairs
Dayton, OH
08.2018 - 09.2022
- Provided exceptional patient care consistently.
- Promoted overall wellness among patients by assisting with daily activities like shaving, bathing, and ensuring oral hygiene.
- Demonstrated proficiency in providing patient-centered care by meeting their diverse needs encompassing personal hygiene, safety precautions, nutrition intake, rehabilitation exercises for enhanced well-being.
- Recorded patient conditions and vital signs pre- and post-surgical procedures.
- Maintained detailed records of patient information and kept interdisciplinary team informed about patient statuses.
- Interacted with patient family and friends to create a positive visit ambiance.
- Supported efficient completion of patient admission, discharge, and transfer activities in accordance with established hospital guidelines.
- Utilized lifting equipment to aid patients in transitioning between bed and standing positions. Demonstrated expertise in equipment usage and educated colleagues on safe handling techniques.
- Utilized mobility devices for patient transportation.
- Facilitates communication between patients, family members, and staff through effective reporting to RN
Education
Emerging Leaders in Training
Cincinnati Veterans Affairs08-2024
School At Work
Dayton Veteran Affairs 09-2020
GED -
Roosevelt
Dayton 07.1995
Skills
- Customer Service
- Timekeeping/Billing
- Understanding of privacy regulations
- Proficient in patient scheduling
- Medical Records Management
- Recordkeeping skills
- Quick problem solver
- Charting expertise
- Proficient in the computer systems: ACUSTAF, CPRS, CTM, EOPF, MAXIMO, JLV, ROES, VATAS, VISTA, VISTA GUI, VET LINK
Timeline
Lead Advanced Medical Support Assistant
Cincinnati Veterans Hospital
10.2023 - Current
Advanced Medical Support Assistant
Dayton Veterans Affairs
09.2022 - 10.2023
Nurse Assistant
Department of Veterans Affairs
08.2018 - 09.2022
Emerging Leaders in Training
School At Work
GED -
Roosevelt
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